Christina Segars

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained electronic CRM software for service providers, managing 60+ clientele per week.
• Managed check-in and check-out procedures for 20+ guests per day.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality spa/salon experiences.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

- Assisting brides in selecting the perfect wedding dress based on their preferences, body type, and wedding theme.
- Demonstrate in-depth knowledge of various dress styles, fabrics, embellishments, and designers to educate and advise clients.
- Provide outstanding customer service by creating a warm, welcoming, and stress-free shopping experience.
- Manage appointments efficiently to accommodate multiple clients while delivering personalized attention.
- Meet and exceed individual and store sales goals by utilizing strong sales techniques and upselling accessories.
- Maintain accurate client records, including measurements, order details, and special requests.

• Provide comprehensive financial counseling to individuals and families facing housing and financial difficulties.
• Conduct budget analyses and develop tailored financial action plans to address clients' unique needs.
• Educate clients on their financial options, ensuring clear understanding of benefits and potential impacts.
• Assist clients in liaising with lenders to resolve mortgage-related concerns and explore available opportunities.
• Create and implement written action plans with detailed budgets and steps for financial improvement.
• Offer referrals to external resources and services when appropriate to support clients’ broader needs.

• Managed incoming calls from clients and attorneys, providing expert guidance on bankruptcy processes and counseling.
• Conducted credit counseling for clients pursuing bankruptcy, offering advice on financial management and budget adjustments.
• Developed personalized action plans, helping clients make informed decisions to improve their financial situations.
• Issued bankruptcy certificates in compliance with U.S. Trustee requirements.
• Led training for new employees on counseling procedures and internal systems.

• Served as the first point of contact for clients, answering inquiries and introducing GreenPath services.
• Collected and entered client information into the system to ensure proper routing to appropriate departments.
• Provided technical support to clients navigating the company website and online resources.