Tammy Lemmon
Summary
Proactive guest service professional with a strong focus on issue resolution and communication. Committed to enhancing guest experiences through attention to detail and team collaboration.
Overview
3
3
years of professional experience
Work History
Guest Service Concierge
The Heart Hospital Baylor Dallas
Dallas
08.2023 - Current
- Ensured high standards of customer service by consistently addressing guest needs.
- Greets patients, families and visitors in a friendly professional manner.
- Identified and reported needs of visitors, guests, and patients. Resolved customer issues or escalated to supervisor as necessary.
- Escorted patients and visitors to hard-to-find hospital areas; referred them to services addressing their needs and concerns.
- Answers questions and lists local amenities. These include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.
- Maintained up-to-date information and materials on facilities, services, and local restaurants and attractions.
- Cleans and reports the status of assigned equipment. Maintained cleanliness of the lobby and surrounding areas.
Education
Medical Office Professional - Front Of Office
Concorde Career College
Memphis, TN04-2021
Skills
- Customer service
- Front desk operations
- Patient escorting
- Local amenities information
- Amenities knowledge
- Issue resolution
- Problem solving
- Time management
- Computer skills
- Attention to detail
- Professional demeanor
- Team collaboration
- Communication
Timeline
Guest Service Concierge
The Heart Hospital Baylor Dallas
08.2023 - Current
Medical Office Professional - Front Of Office
Concorde Career College