Summary
Overview
Work History
Education
Skills
Timeline
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Victor Cole

Riverside,CA

Summary

Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and customer service. Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills.

Overview

3
3
years of professional experience

Work History

Guest Service Concierge

Menifee Inn
Menifee, CA
05.2023 - Current
  • Greeted incoming visitors and answered telephone calls to provide speedy and knowledgeable assistance.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
  • Offered refreshments of ice water and iced tea to incoming guests.

Volunteer Coordinator

Brown to Green
Riverside, CA
04.2020 - Current
  • Assigned volunteers to keep shifts properly staffed.
  • Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
  • Coordinated ongoing volunteer publicity and awareness programs.

Cashier /Sales Associate

Target
Moreno Valley, CA
08.2021 - 05.2022
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Followed company safety regulations to maintain safe work environment.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.

Education

Vocational Studies -

California Conservation Corp
12.2020

High School Diploma -

Martin Luther King Jr. High School
Riverside, CA
08.2018

Skills

  • Calm and Professional Under Pressure
  • Office Support
  • Travel Arrangement Coordination
  • Multitasking and Prioritization
  • Customer Service
  • Clear Communication
  • Training and Mentoring
  • Credit Card Payment Processing
  • Upbeat and Positive Personality

Timeline

Guest Service Concierge

Menifee Inn
05.2023 - Current

Cashier /Sales Associate

Target
08.2021 - 05.2022

Volunteer Coordinator

Brown to Green
04.2020 - Current

Vocational Studies -

California Conservation Corp

High School Diploma -

Martin Luther King Jr. High School

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Victor Cole