Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Christina Simeus

Piscataway,NJ

Summary

I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am able to work independently in busy environments and also within a team setting

Overview

9
9
years of professional experience

Work History

Installation Coordinator

Securitas Technology
Fair Lawn, NJ
05.2023 - Current
  • Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership
  • Coordination with PMs specific to subcontractors' schedules, including the tracking of arrivals and departures to/from customer sites.
  • Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
  • Works closely as the primary customer contact to obtain good Customer Completion Dates and Determine accurate Projected Start Dates when assigned this role by the District Install Manager.
  • Maintain Electronic Installation Folders for all assigned orders.
  • Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
  • Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs and contacting vendor(s) to obtain service invoices.
  • Review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete,
  • Clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
  • Create and document action items and notes in Solomon and escalate as needed when action items are not met.
  • Maintain installation schedule using Solomon or other company scheduling tools/systems for assigned orders.

Customer Service Representative

Securitas Technology
10.2020 - 05.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Lead Customer Service Representative

Pro Tapes And Specialties
02.2018 - 09.2020
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Planned schedules and workflows based on expected customer demands.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Representative

Lincare
05.2015 - 02.2018
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Science - Criminal Justice

Florida Metropolitan University
Tampa, FL
05.2001 -

Skills

    MS Office

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Timeline

Installation Coordinator

Securitas Technology
05.2023 - Current

Customer Service Representative

Securitas Technology
10.2020 - 05.2023

Lead Customer Service Representative

Pro Tapes And Specialties
02.2018 - 09.2020

Customer Service Representative

Lincare
05.2015 - 02.2018

Bachelor of Science - Criminal Justice

Florida Metropolitan University
05.2001 -

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Christina Simeus