Christina Simeus
Piscataway,NJ
Summary
I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am able to work independently in busy environments and also within a team setting
Overview
9
9
years of professional experience
Work History
Installation Coordinator
Securitas Technology
Fair Lawn, NJ
05.2023 - Current
- Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership
- Coordination with PMs specific to subcontractors' schedules, including the tracking of arrivals and departures to/from customer sites.
- Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
- Works closely as the primary customer contact to obtain good Customer Completion Dates and Determine accurate Projected Start Dates when assigned this role by the District Install Manager.
- Maintain Electronic Installation Folders for all assigned orders.
- Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
- Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs and contacting vendor(s) to obtain service invoices.
- Review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete,
- Clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
- Create and document action items and notes in Solomon and escalate as needed when action items are not met.
- Maintain installation schedule using Solomon or other company scheduling tools/systems for assigned orders.
Customer Service Representative
Securitas Technology
10.2020 - 05.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Lead Customer Service Representative
Pro Tapes And Specialties
02.2018 - 09.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Planned schedules and workflows based on expected customer demands.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Lincare
05.2015 - 02.2018
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Criminal Justice
Florida Metropolitan University
Tampa, FL 05.2001 -
Skills
MS Office
Customer Service
Meeting Organization
Vendor Relations
Job Prioritizing
Schedule Preparation
Team Collaboration
Decision-Making
Cross-Functional Collaboration
Timeline
Installation Coordinator
Securitas Technology
05.2023 - Current
Customer Service Representative
Securitas Technology
10.2020 - 05.2023
Lead Customer Service Representative
Pro Tapes And Specialties
02.2018 - 09.2020
Customer Service Representative
Lincare
05.2015 - 02.2018
Bachelor of Science - Criminal Justice
Florida Metropolitan University
05.2001 -