CHRISTINA SIMPSON
Shenandoah
Summary
Strategic and results-driven operations leader with a proven history of driving multi-million-dollar revenue growth, improving operational efficiency, and developing high-performing teams across multiple locations. Expertise in P&L; management, business development, and customer experience optimization.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Marketing Company President
UHC of Southwest Houston
Southwest Houston
09.2025 - Current
- Direct operations across Southwest Houston and inner loop markets, overseeing 11 locations and 90+ independent dealers
- Lead strategic planning, financial performance (P&L;), budgeting, and forecasting across multiple business units
- Drive revenue growth and market expansion by strengthening dealer partnerships and regional presence
- Develop high-performing teams through coaching, accountability, and leadership development initiatives
- Collaborate with leadership teams to establish operational policies and enhance service delivery standards
- Oversee financial planning, budget management, and capital allocation to support sustainable growth
- Implement training programs that improve operational efficiency and elevate team performance
- Analyze market trends to identify opportunities for expansion, innovation, and competitive positioning
- Negotiate and manage key partnerships with vendors, suppliers, and distributors
- Provide executive leadership during periods of change, ensuring stability and performance continuity
- Evaluate current operations to identify efficiencies, cost improvements, and growth opportunities
- Approve budgets, investments, and major expenditures in alignment with organizational goals
General Manager
U-Haul Moving & Storage of Spring
Spring
10.2019 - 09.2025
- Delivered $2M+ revenue growth and increased profit margins by 250%
- Directed operations including sales, staffing, financial management, and customer experience
- Built a strong leadership pipeline through training, coaching, and internal promotions
- Strengthened dealer and community partnerships to expand market reach
General Manager
U-Haul Moving & Storage of Westfield
Westfield
08.2019 - 10.2019
- Established operational goals across sales, maintenance, and customer service
- Managed inventory, audits, and cost control processes
- Increased sales through customer engagement and product knowledge
- Resolved customer concerns, ensuring high satisfaction
- Supported scheduling, payroll, and workforce planning
- Implemented marketing initiatives and local business outreach
- Maintained high standards of safety, cleanliness, and operational efficiency
Assistant Manager
U-Haul Moving & Storage
11.2018 - 08.2019
- Supported General Manager in store operations and core sales strategies
- Drove revenue through customer engagement, upselling, and service excellence
- Supervised staff and ensured adherence to operational standards
- Trained employees on systems, programs, and customer service expectations
- Managed inventory flow, equipment readiness, and lot organization
Education
Central High School
Lufkin, TXSome College (No Degree) - Associates in Applied Science
Angelina College
Lufkin, TXSkills
- Leadership & Team Development
- Multi-Unit Operations
- P&L Management
- Revenue Growth
- Strategic Planning
- Customer Experience
- Workforce Management
- Business Development
Accomplishments
- Promoted multiple employees into leadership roles (AGM, GM, FRM, AFM, MCP)
- Led Center 929026 to #1 in Houston Market
- Increased revenue by $2.3 million
- Reduced storage delinquency by 10% and increased occupancy by 17%
- Top 100 U-Box Award recipient
- Ranked #1 company-wide in multiple categories
Timeline
Marketing Company President
UHC of Southwest Houston
09.2025 - Current
General Manager
U-Haul Moving & Storage of Spring
10.2019 - 09.2025
General Manager
U-Haul Moving & Storage of Westfield
08.2019 - 10.2019
Assistant Manager
U-Haul Moving & Storage
11.2018 - 08.2019
Central High School
Some College (No Degree) - Associates in Applied Science
Angelina College