Christina Slaughter
Richwood,TX
Summary
Pragmatic Insurance Verification Specialist touting 11 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office/Insurance Verification Specialist
Corpus Christi Heart Clinic
Corpus Christi, Texas
11.2022 - 10.2023
- Managed multi-provider surgery schedules for up to 150 patients daily
- Verified patient eligibility and benefits package information via phone or online services
- Explained co-pays, co-insurance, and deductible amounts to patients or applicable customers and collect if possible
- Handling payments for services not covered by insurance
- Initiated, tracked and finalized all prior authorizations and referrals when required
- Manage multiple fee schedules
- Processed insurance claims for private and employer insurance reimbursement
- Processed claims to Managed Care Organizations, Medicare, and other payers
- Processed and followed up on payer denials, rebilling, and submitting adjustments as needed
- Obtained referrals and authorizations
- Updating patient information/keeping records.
Administrative Assistant/Intake Coordinator
Altus Hospice - Corpus Christi
Corpus Christi, Texas
04.2021 - 09.2022
- Prepared patient charts, pre-admissions, and consent forms as necessary for new hospice patients
- Worked closely with Clinical Liaisons, nurses, and aides to confirm the best transition and care for patients
- Maintained office staff by recruiting, selecting, orienting, and training employees
- Collect, maintain and submit data for monthly, quarterly, and annual reports to Program Director
- Tracked PTO, FMLA, Workman's Compensation
- Coordinating office activities and operations to secure efficiency and compliance with company policies
- Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly
- Schedule office repairs and maintenance
- Managed the scheduling of 10 CNAs/Aides for 120 patients and the scheduling of on-call staff
- AP/AR and processed medical claims
- Ordered medical supplies and maintained monthly budget
- Answer/screened incoming telephone calls and routed to appropriate individual.
Medical Office Specialist
Here or There Heathcare
Corpus Christi, Texas
09.2020 - 03.2021
- Managed all front office functions including patient relations, check-in/check out, scheduling, insurance verification, and answering phones
- Collected personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments
- Initiated, tracked and finalized all prior authorizations and referrals when required
- Collected copays, coinsurance, and deductibles
- Maintained House Calls and Clinic patients for three providers
- Worked closely with Home Health nurses and patient caregivers
- Processed insurance claims for private and employer insurance reimbursement
- Processed claims to Managed Care Organizations, Medicare, and other payers.
Medical Office /Lead Insurance Verification Specialist
Texas Precision Surgery Center
Corpus Christi, Texas
06.2019 - 03.2020
- Managed multi-provider surgery schedules for up to 150 patients daily
- Verified patient eligibility and benefits package information via phone or online services
- Explained co-pays, co-insurance, and deductible amounts to patients or applicable customers and collect if possible
- Handling payments for services not covered by insurance
- Obtained prior authorizations and referrals when required
- Manage multiple fee schedules
- Processed insurance claims for private and employer insurance reimbursement
- Processed claims to Managed Care Organizations, Medicare, and other payers
- Processed and followed up on payer denials, rebelling, and submitting adjustments as needed
- Found financial solutions for patients or customers who may need payment assistance
- Obtained authorizations from referring physicians and any other information needed
- Updating patient information/keeping records
- Filled in for other departments, Front desk, PACU, Pre Admit, and Medical Records when needed.
Medical Office Specialist
Dr. Blair Krell / Mischer Neuroscience Associates
Lake Jackson, Texas
02.2018 - 08.2018
- Managed all front office functions including patient relations, check-in/Check out, scheduling, insurance verification, and answering phones
- Scheduled, rescheduled, and verified patient appointments for high-volume office
- Prepared patient charts, pre-admissions, and consent forms as necessary
- Obtain MRI approvals and prescription authorizations
- Verified patient insurance and obtain referrals when needed
- Checked-out patients, and collect copays, coinsurance, and deductibles
- Direct patients on how, when, and where to get Labs, X-rays, EEGs, and MRIs done
- Explain how to access the Everyday Well patient portal to patients
- Maintain HIPAA compliance and patient confidentiality
- Export patient data from Practice Fusion EMR to Cerner Millennium EHRs and updated records
- Reached out to patients to obtain the new and correct information
- Transferred patient data for paper records into Cerner EHRs.
Medical Office Specialist
Lake Jackson Dermatology & Aesthetics
Lake Jackson, Texas
03.2014 - 08.2017
- Managed all front office functions including patient relations, check-in/Check out, scheduling, insurance verification, and answering phones
- Collect copays, coinsurance, and deductibles
- Scheduled, rescheduled, and verified patient appointments for high volume, multi-provider office
- Created financial breakdowns and payment plans for Superficial Radiation Therapy patients
- Aided in the maintenance of medical charts and/or electronic medical records
- Obtained pre-authorizations and referrals as needed
- Precisely completed appropriate claims paperwork, documentation, and system entry
- Entered orders into the EMR system efficiently and without errors
- Maintained Insurance Fee Schedules
- Prepared patient charts, pre-admissions, and consent forms as necessary
- Trained new employees on multiple medical billing programs and data entry software
- Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly.
Medical Office Specialist
The Eye Contact
Lake Jackson, Texas
09.2012 - 03.2014
- Managed all front office functions including patient relations, check-in/Check out, scheduling, insurance verification, and answering phones
- Collect copays, coinsurance, and deductibles
- Scheduled, rescheduled, and verified patient appointments for high volume, multi-provider office
- Created financial breakdowns and payment plans for Superficial Radiation Therapy patients
- Aided in the maintenance of medical charts and/or electronic medical records
- Obtained pre-authorizations and referrals as needed
- Precisely completed appropriate claims paperwork, documentation, and system entry
- Entered orders into the EMR system efficiently and without errors
- Maintained Insurance Fee Schedules
- Prepared patient charts, pre-admissions, and consent forms as necessary
- Trained new employees on multiple medical billing programs and data entry software
- Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly.
Education
Skills
- Medical Billing
- ICD-9/ICD-10
- Insurance Verification
- Several EMR Systems
- Medical Records
- Medical Scheduling
- Customer Service
- Medical terminology
- Microsoft Office
- Patient Scheduling
- HIPAA Compliance
Certification
CPR Certified, Present
Assessments
- Customer service, Proficient, January 2021, Identifying and resolving common customer issues
- Medical billing, Proficient, October 2022, Understanding the procedures and forms used for medical billing
- HR: Compensation & benefits, Proficient, October 2022, Knowledge of compensation and benefits programs
Personal Information
Title: Medical Office Specialist
Timeline
Medical Office/Insurance Verification Specialist
Corpus Christi Heart Clinic
11.2022 - 10.2023
Administrative Assistant/Intake Coordinator
Altus Hospice - Corpus Christi
04.2021 - 09.2022
Medical Office Specialist
Here or There Heathcare
09.2020 - 03.2021
Medical Office /Lead Insurance Verification Specialist
Texas Precision Surgery Center
06.2019 - 03.2020
Medical Office Specialist
Dr. Blair Krell / Mischer Neuroscience Associates
02.2018 - 08.2018
Medical Office Specialist
Lake Jackson Dermatology & Aesthetics
03.2014 - 08.2017
Medical Office Specialist
The Eye Contact
09.2012 - 03.2014