Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Christina Smialkowski

Dundalk,MD

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Server

Mo's Seafood Restaurant
Baltimore, US
03.2019 - Current
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing multiple tables
  • Effectively communicated menu specials, promotions, resulting in increased sales
  • Resolved guest complaints promptly by listening attentively to concerns and taking appropriate action
  • Suggested upselling techniques resulting in an increase of average check size
  • Trained new servers on restaurant procedures such as order taking process or handling difficult customers
  • Implemented strategies for upselling desserts resulting in an increase of dessert sales
  • Cultivated positive relationships with regular patrons resulting in increased customer loyalty and repeat business

Home healthcare

self employed
Belcamp, US
07.2013 - 08.2024
  • Provided compassionate and personalized home healthcare services to individuals in need, assisting with activities of daily living and promoting overall well-being
  • Managed and implemented customized care plans for each client, addressing specific health needs, preferences, and any mobility or cognitive challenges
  • Assisted clients with personal hygiene tasks, including bathing, grooming, and dressing, maintaining a focus on dignity and respect
  • Provided emotional support
  • Coordinated and communicated effectively with family members, and other caregivers to provide comprehensive and integrated care

Driver

Lyft
Baltimore , MD
01.2024 - 07.2024
  • Managed time efficiently to minimize wait times for riders.
  • Adapted quickly to traffic patterns and route changes during trips.
  • Communicated effectively with passengers to ensure a pleasant ride experience.

Inventory Coordinator

S

Education

6 years in Nursing - Skills and knowledge in different fields in the health industry

Community College of Baltimore County
Baltimore, MD

GED -

Baltimore City Community College

Skills

  • Customer service
  • Communication
  • Multitasking
  • Work closely with management
  • Teamwork
  • Conflict resolution
  • Attention to detail
  • Event coordination

Certification

Driver's License, 11/01/22, 11/01/32

Additional Information

Over 20 years of experience in greeting customers, scheduling appointments, and keeping records. Operated a multi-system phone lines, filled records, and typed responses to emails/memos in order to run an office efficiently.

Timeline

Driver

Lyft
01.2024 - 07.2024

Server

Mo's Seafood Restaurant
03.2019 - Current

Home healthcare

self employed
07.2013 - 08.2024

Inventory Coordinator

S

6 years in Nursing - Skills and knowledge in different fields in the health industry

Community College of Baltimore County

GED -

Baltimore City Community College
Christina Smialkowski