Christina Smith
Cincinnati
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Successfully direct and improve work of field crews completing all work under tight deadlines. Focused on maximizing quality, code compliance and efficiency while meeting budget and design guidelines. Experienced in Management operations. Demonstrated strategic thinking and confident decision-making abilities.
Overview
20
20
years of professional experience
Work History
Front Desk Agent and Night Audit
Springhill Suites By Marriott
Cincinnati
03.2017 - 09.2026
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Assessed checklist on daily basis and planned shift accordingly.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Welcomed guests and provided check-in assistance at front desk.
- Managed reservations using hotel management software efficiently.
- Responded to guest inquiries and resolved issues promptly.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed payments and maintained accurate cash handling procedures.
- Assisted guests with local information and recommendations effectively.
- Conducted daily audits of front desk operations for accuracy.
- Fostered positive guest relationships through exceptional customer service skills.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
Shift Supervisor
Performance Plastics
Cincinnati
10.2006 - 04.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Monitored daily operations for quality and adherence to work order specifications.
- Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
- Developed position rotation to support continuous improvement and operator development.
- Supervised daily operations in a fast-paced manufacturing environment.
- Coordinated workflow and ensured adherence to safety protocols.
- Trained new employees on equipment usage and safety standards.
- Monitored production processes to maintain quality control measures.
- Implemented process improvements to enhance operational efficiency.
- Assisted in scheduling staff shifts to meet production demands.
- Communicated effectively with team members to resolve operational issues.
- Conducted regular inspections of equipment and work areas for safety compliance.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
Team Leader
PepsiCo
Cincinnati
07.2008 - 07.2018
- Led team to ensure efficient product distribution and inventory management.
- Coordinated daily operations to meet production schedules and quality standards.
- Trained new employees on safety protocols and operational procedures.
Education
High School Diploma -
Woodward Career Technical High School
Cincinnati, OH05.1994
Skills
- Goal-oriented
- Processes and procedures
- Key accounts and territory management
- Lead generation
Timeline
Front Desk Agent and Night Audit
Springhill Suites By Marriott
03.2017 - 09.2026
Team Leader
PepsiCo
07.2008 - 07.2018
Shift Supervisor
Performance Plastics
10.2006 - 04.2022
High School Diploma -
Woodward Career Technical High School