Christina Snyder
New Baden,United States
Summary
Dynamic Veterinary Receptionist with a proven track record at Thrive Veterinary, excelling in client relations and effective multitasking. Enhanced patient care through compassionate communication and streamlined operations, contributing to improved client retention. Proficient in veterinary medical records software, ensuring accurate documentation and efficient appointment scheduling.
Overview
20
20
years of professional experience
Work History
Veterinary Receptionist
Veterinary Practice
05.2005 - Current
- Handled multi-line phone system while courteously greeting patients.
- Streamlined operations by directing inquiries and relaying messages to veterinarians promptly.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Wesclin High School
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Employee training
- Proficient in software
- Veterinary medical records software
- Room preparation
- Exam room preparation
- Lab work documentation
- Educating owners
- Customer service
- Effective multitasking
- Verbal and written communication
- File organization
- Patient charting
- Medication dispensing
- Billing and invoicing
- Client relations
- Appointment scheduling
- Filling prescriptions
- Client check-in
- Animal handling
- Follow-up calls
- Veterinary standards and procedures
- Documenting medical histories
Also does IT work for the hospital
All computer related issues in the clinic I fix.
Timeline
Veterinary Receptionist
Veterinary Practice
05.2005 - Current
Wesclin High School