Christina Sotelo
San Antonio ,Texas
Summary
Dynamic leader with proven expertise in bar and restaurant management, honed at Texas Land and Cattle and other esteemed venues. Excelled in elevating customer satisfaction and team performance through innovative training and mentoring, alongside sharp inventory control. Skilled in fostering customer relationships and driving organizational growth, achieving a notable increase in repeat business.
Overview
17
17
years of professional experience
Work History
Bar Manager
SA Country
09.2015 - 04.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
FOH Manager
Texas Land and Cattle
01.2010 - 08.2015
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
Shift Leader
Carinos
02.2005 - 03.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
N/A - Business
Southwest Texas Junior College
Uvalde, TXSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Bar management
- Staff scheduling
- Inventory management
- Customer relationship building
- Guest interaction
- Outgoing personality
- Inventory control
- Safety awareness
- Customer relations
- Supply ordering
- Sales promotion
- Relationship building
- Supervisory experience
- Shift scheduling
- Quality control
- Menu updating
- Foodservice management
- Restaurant management
- Labor cost control
- Organizational growth
- Team collaboration
- Decision-making
- Upselling techniques
- Reliable and responsible
Timeline
Bar Manager
SA Country
09.2015 - 04.2022
FOH Manager
Texas Land and Cattle
01.2010 - 08.2015
Shift Leader
Carinos
02.2005 - 03.2010
N/A - Business
Southwest Texas Junior College