Christina Spence
Swedesboro,NJ
Summary
At Drexel OBGYN, I excelled in enhancing patient satisfaction by streamlining appointment scheduling and improving communication, demonstrating strong organizational skills and patient-focused care. My adeptness in insurance verification and compassionate support significantly contributed to the clinic's efficiency and patient experience, embodying a blend of hard and soft skills crucial for healthcare excellence.
Overview
19
19
years of professional experience
Work History
Patient Care Representative
Drexel OBGYN
Philadelphia, PA
01.2000 - 04.2019
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Patient scheduling
- Patient registration
- Scheduling appointments
- Insurance verification
- Customer service
- HIPAA compliance
Timeline
Patient Care Representative
Drexel OBGYN
01.2000 - 04.2019