Christina Stachowski
Sanford Health
Denver,IA
28
years of professional experience
Dynamic Patient Access Representative with a proven track record at Sanford Health, excelling in insurance verification and HIPAA compliance. Known for strong empathy and exceptional customer service, I streamlined registration processes, enhancing patient experiences and reducing wait times. Committed to fostering teamwork and maintaining accurate patient records for seamless operations.
Work History
Patient Access Representative
27 Years 9 Months- Verified patient demographics, insurance coverage, and eligibility information for accurate registration
- Collected and updated admissions data in electronic health records with strong attention to detail
- Scheduled appointments and coordinated referrals to support efficient patient flow
- Explained registration forms, consent documents, and financial responsibilities to patients clearly
- Obtained required signatures and authorizations while maintaining compliance with privacy standards
- Processed copayments and point-of-service collections accurately using established procedures
- Resolved registration discrepancies by coordinating with clinical and billing teams
- Supported front desk operations by answering calls, directing patients, and prioritizing urgent requests
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Education
Associate of Science - Medical Secretary
Skills
Insurance verification
HIPAA compliance
Strong empathy
Flexible schedule
Fee collection
Friendly and outgoing
Eligibility determination
Patient check-in
Patient registration
Customer service
Timeline
Patient Access Representative
Sanford Health
01.1999 - CurrentRead More
Milwaukee Area Technical College
Associate of Science from Medical Secretary
Read More