Christina Stanley
Palm Bay,FL
Summary
Detail-oriented receptionist with a strong background in customer service and call handling. Skilled in managing confidential information and organizing patient records to support efficient operations and improve overall service delivery.
Overview
24
24
years of professional experience
Work History
Receptionist Administrator
Medical Associates of Brevard
Palm Bay, FL
05.2025 - Current
- Managed multi-line phone system, directing calls to appropriate medical staff efficiently.
- Scheduled patient appointments, ensuring optimal use of physician time and resources.
- Maintained organized patient records using electronic health record (EHR) systems for quick access.
- Assisted in processing insurance claims, verifying patient information for accuracy and compliance.
- Provided front desk support, greeting patients warmly and addressing inquiries professionally.
- Coordinated with healthcare providers to streamline patient flow and enhance service delivery.
- Implemented office procedures that improved administrative efficiency and reduced wait times.
- Trained new reception staff on best practices for customer service and office protocols.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Laboratory Assistant
Health First Palm Bay Hospital
Palm Bay, FL
05.2024 - 11.2025
- Assisted in preparation and organization of laboratory samples for testing procedures.
- Maintained laboratory equipment, ensuring cleanliness and operational efficiency.
- Recorded experimental data accurately to support ongoing research projects.
- Conducted routine quality control checks on reagents and materials used in experiments.
- Collaborated with team members to streamline workflow processes in the lab environment.
- Followed safety protocols diligently to maintain a safe working environment for all personnel.
Phelbotomist II
Health First Palm Bay Hospital
Palm Bay, FL
05.2023 - 05.2025
- Collected blood samples using venipuncture and capillary techniques to ensure patient safety and comfort.
- Maintained compliance with safety protocols and infection control standards during all procedures.
- Processed laboratory specimens accurately, ensuring timely delivery for testing and analysis.
- Educated patients on blood draw procedures, alleviating concerns and improving overall experience.
- Trained new staff on phlebotomy techniques and best practices to enhance team efficiency.
- Collaborated with healthcare professionals to coordinate patient care and streamline workflows.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Appeals and Grievances Coordinator
Health First Palm Bay Hospital
Palm Bay, FL
05.2002 - 05.2025
- Coordinated appeals process, ensuring compliance with regulatory standards and timely resolutions.
- Analyzed grievance trends to identify areas for process improvement and enhance patient satisfaction.
- Developed training materials for staff on appeals procedures and best practices in handling grievances.
- Collaborated with healthcare providers to gather necessary documentation for appeal cases, improving accuracy of submissions.
- Managed communication between patients and the hospital regarding appeal status, fostering trust and transparency.
- Mentored junior staff on complex case evaluations, enhancing team performance and knowledge sharing.
- Led initiatives to streamline appeal workflows, reducing processing time while maintaining quality control.
Education
Bachelor of Science - Health Services Administration
Keiser University
Fort Lauderdale, FL06-2012
High School Diploma -
Tift County High School
Tifton, GA05-2001
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Document scanning and digitization
- Document management
- Client relations
- Supply management
- Confidential information management
- Office equipment maintenance
- Call handling
- Customer service
- Phone and email etiquette
Timeline
Receptionist Administrator
Medical Associates of Brevard
05.2025 - Current
Laboratory Assistant
Health First Palm Bay Hospital
05.2024 - 11.2025
Phelbotomist II
Health First Palm Bay Hospital
05.2023 - 05.2025
Appeals and Grievances Coordinator
Health First Palm Bay Hospital
05.2002 - 05.2025
Bachelor of Science - Health Services Administration
Keiser University
High School Diploma -
Tift County High School