Summary
Overview
Work History
Education
Skills
Timeline
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Christina Starnes

Lake Havasu,AZ

Summary

Proven leader in customer service management at Arise, adept in CRM software and complex problem-solving. Enhanced team productivity and customer loyalty through innovative training and empathetic service strategies. Excelled in call center operations, boosting service quality and fostering professional growth. Skilled in verbal communication, ensuring high customer satisfaction and repeat business.


Overview

11
11
years of professional experience

Work History

Customer Service Specialist Manager

Arise
02.2014 - Current
  • Mentored junior staff members, fostering professional growth and development opportunities.
  • Reviewed customer feedback, analyzing trends to inform service enhancements and process improvements.
  • Developed comprehensive training programs for new hires, resulting in faster onboarding and higher productivity.
  • Championed organizational culture focused on delivering exceptional experiences consistently through empathy-driven interactions among the customer service team.

Customer Service Representative

Arise
01.2013 - 02.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Arts - Accounting

Moorpark College
Moorpark, CA
02.1984

Skills

  • Call Center Operations
  • Industry Regulations
  • CRM Software
  • Microsoft Outlook, Word, and Excel
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Policy Implementation
  • Performance Evaluations

Timeline

Customer Service Specialist Manager

Arise
02.2014 - Current

Customer Service Representative

Arise
01.2013 - 02.2014

Associate of Arts - Accounting

Moorpark College

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Christina Starnes