Christina Stetenfeld
Maui,USA
Summary
Experienced beauty industry professional with over 15 years in customer service and sales development. Proven track record in client acquisition, sales closure, and executing successful promotional campaigns. Strong background in operations management and inventory control, ensuring efficient transaction processing and customer satisfaction. Recognized for effective communication and problem-solving skills, contributing to seamless operations and robust client relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Short Term Rental Assistant Manager
Quam Properties Hawaii
Lahaina , HI
02.2024 - 08.2025
- Facilitated rental inquiries and guided customers in product selection.
- Processed rental agreements, ensuring documentation accuracy.
- Resolved customer complaints swiftly to uphold satisfaction standards.
- Engaged in team meetings to strategize on improving customer satisfaction ratings.
- Managed VRBO and Airbnb listings for optimal visibility.
- Answered phone inquiries to assist customers and troubleshoot issues.
- Explained policies and reviewed documents to secure necessary signatures.
- Onboarded new properties, enhancing rental portfolio diversity.
Sales Consultant
Cosmoprof Beauty
Maui County, HI
01.2022 - 04.2023
- Achieved substantial growth in color revenue through strategic selling and brand education initiatives.
- Cultivated strong relationships with brand partners to enhance collaboration and drive results.
- Educated clients on product features and application techniques to meet specific needs.
- Managed systematic client meetings to maintain a robust pipeline for new business opportunities.
- Performed cold calls to prospective customers, introducing company offerings effectively.
- Resolved customer inquiries and complaints professionally, ensuring high satisfaction levels.
- Conducted inventory checks to optimize stock levels and product availability.
- Promoted and executed educational plans with brands and salons to improve product knowledge.
Education Sales Manager
TIGI Professional
North West/Western Canada, CA
01.2019 - 08.2021
- Managed remote operations for 56 sales consultants across 360 stores in nine states and Western Canada.
- Developed comprehensive training programs on product knowledge for sales representatives and associates.
- Analyzed sales data to inform strategic decision-making and improve performance metrics.
- Collaborated with marketing teams to design impactful promotional materials and campaigns.
- Conducted market research to identify trends and align offerings with customer needs.
- Led cross-functional teams to execute customer segmentation strategies for distribution.
- Participated in trade shows and seminars to boost brand awareness within education sector.
- Provided coaching and mentorship to junior sales staff, fostering skill development.
Outside Sales Consultant
Salon Services
King County, WA
01.2018 - 01.2018
- Achieved sales of over 70 brands and built virtual salon retail storefronts for clients.
- Developed strong relationships with clients in beauty and wellness sectors.
- Conducted product demonstrations showcasing salon equipment and supplies.
- Provided personalized consultations to assess client needs and preferences.
- Managed inventory levels to guarantee availability of salon products.
- Attended industry events to network and monitor market trends.
- Resolved customer inquiries effectively, enhancing overall satisfaction.
- Identified potential customers through research, referrals, and cold calling.
Business Consultant
Unite Haircare
WA State
01.2017 - 01.2018
- Enhanced account base and sales performance through strategic expansion efforts.
- Led quarterly sales initiatives via dynamic campaigns driving significant growth.
- Facilitated product knowledge workshops to increase customer and team awareness.
- Orchestrated successful product launches for optimal market reception.
- Implemented regional educational events that strengthened customer engagement.
- Crafted strategic plans aimed at increasing brand presence and client relationships.
- Established detailed business plans supporting diverse growth strategies.
Traveling Color Educator
TIGI Color Collective
West Coast
01.2012 - 01.2017
- Achieved 90% close rate through collaboration with distribution and direct channels.
- Conducted hands-on workshops to enhance stylist skills and product knowledge.
- Facilitated educational workshops that reinforced brand values and product expertise.
- Contributed to regional and national updates to expand industry knowledge.
Stylist
The Blond Room
Martinez, CA
01.2005 - 01.2016
- Managed marketing and education calendar for salon to optimize operational efficiency.
- Cultivated relationships with over 100 clients to ensure repeat visits and loyalty.
- Evaluated client hair types and features to recommend personalized styling services.
- Trained junior stylists on advanced techniques and salon best practices.
- Maintained cleanliness and organization of styling stations and tools for optimal safety.
- Consulted with clients to understand desired looks and preferences, enhancing satisfaction.
- Recommended suitable hair care products based on individual client needs.
- Collected payments from customers and scheduled future appointments efficiently.
Skills
- New Business Development
- Brand Marketing
- Brand Management
- Time Management and Organization
- Customer Acquisition and Retention
- Critical Thinking and Problem Solving
- Presentation and Training
- Strong Negotiation Skills
- Competitive and Collaborative
- Strategic and Analytical Thinking
- Service Oriented and Salon Experience
- Microsoft Office and MAC
- Salesforce and Tableau Proficiency
Certification
Cosmetology License
Timeline
Short Term Rental Assistant Manager
Quam Properties Hawaii
02.2024 - 08.2025
Sales Consultant
Cosmoprof Beauty
01.2022 - 04.2023
Education Sales Manager
TIGI Professional
01.2019 - 08.2021
Outside Sales Consultant
Salon Services
01.2018 - 01.2018
Business Consultant
Unite Haircare
01.2017 - 01.2018
Traveling Color Educator
TIGI Color Collective
01.2012 - 01.2017
Stylist
The Blond Room
01.2005 - 01.2016