Christina Stilwell
Charlotte,NC
Summary
Dynamic Store Manager with a proven track record in inventory management, team leadership, and customer service. Committed to enhancing store operations and driving sales through effective merchandising strategies.
Overview
6
6
years of professional experience
Work History
Store Manager
CosmoProf
Charlotte, North Carolina
10.2024 - 01.2026
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members in customer service techniques.
- Assisted customers in product selection and provided expert advice.
- Organized inventory management to maintain stock levels and product displays.
- Implemented merchandising strategies to enhance store appearance and sales.
- Facilitated regular staff meetings to align team on updates and performance expectations.
- Utilized point-of-sale systems for transactions and record keeping.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Developed weekly work schedules to ensure optimal coverage and efficiency.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw daily banking activities, including processing deposits and withdrawals accurately.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Created staff work schedules and designated team members to specific tasks.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed financial statements and sales reports to assess productivity and identify areas for improvement.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
Front End Customer Service Manager
Harris Teeter
Charlotte, North Carolina
07.2020 - 09.2024
- Managed customer inquiries through various communication channels effectively.
- Trained and mentored new team members on service protocols, enhancing team readiness and service quality.
- Resolved conflicts and addressed customer complaints promptly, contributing to improved customer satisfaction.
- Coordinated with other departments to enhance service delivery processes.
- Facilitated team meetings to discuss challenges and share solutions.
- Ensured compliance with company policies in all customer interactions.
- Conducted regular reviews of current policies, procedures, standards and practices.
- Assisted customers with product selection, ordering, and returns.
- Trained new employees on proper customer service techniques.
- Ensured compliance with all applicable laws related to customer service operations.
- Participated in weekly staff meetings to discuss progress made towards achieving goals set by senior management.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Conducted ongoing training for front-line team members on customer service excellence, leading to higher customer service ratings.
- Welcomed large volume of guests and improved overall customer service.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06-1990
Skills
- Inventory management
- Sales forecasting
- Point-of-sale systems
- Customer relationship management
- Retail operations
- Store merchandising
- Loss prevention procedures
- Store opening and closing
- Accurate cash handling
- Visual merchandising
- Staff training
- Team leadership
- Employee supervision
- Staff management
- Retention strategies
- Performance evaluation
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Communication skills
- Retail merchandise quality standards
- Customer service
Timeline
Store Manager
CosmoProf
10.2024 - 01.2026
Front End Customer Service Manager
Harris Teeter
07.2020 - 09.2024
High School Diploma -
East Mecklenburg High School