CHRISTINA STRAUGHTER
Hutchins,TX
Summary
Goal-oriented professional with a solid track record in operational management. Focused on enhancing team productivity and customer satisfaction through effective training and strategic leadership. Known for strong communication and problem-solving abilities that drive project completion and operational efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
ASSISTANT STORE MANAGER
CIRCLE K
Willis, TX
12.2022 - 07.2026
- Utilized organizational skills to manage multiple tasks simultaneously with accuracy.
- Demonstrated strong communication and problem-solving skills to resolve customer inquiries efficiently.
- Trained new staff on customer service processes and procedures, resulting in improved efficiency.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Assisted management in setting expectations for sales, customer service and community involvement.
- Managed complex issues escalated from lower level support staff, ensuring satisfactory resolution for customers.
- Maintained organized store environment for customer and employee health and safety.
- Performed regular audits of merchandise displays and stock levels.
MANAGER
WHATABURGER
Spring, TX
05.2018 - 04.2022
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
- Prioritized departmental tasks to ensure efficient workflow.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Communicated plans and actions to meet departmental goals.
- Trained new employees on company policies and procedures, enhancing onboarding experience and team integration.
- Resolved customer complaints promptly, ensuring high satisfaction and retention rates.
- Counseled and disciplined employees, driving performance improvement.
PRINT SUPERVISOR
OFFICE DEPOT
The Woodlands, TX
08.2011 - 04.2019
- Demonstrated expertise in organizing and managing the daily operations of a printing facility.
- Exhibited strong leadership skills, successfully training and supervising staff members within the print department.
- Troubleshot printing process issues using advanced problem-solving techniques to maintain workflow efficiency.
- Streamlined production processes through innovative strategies, enhancing overall operational effectiveness.
- Identified potential opportunities for improving operational efficiency across all aspects of the printing process.
- Ensured compliance with industry standards, safety regulations, and company policies related to the printing process.
- Developed and maintained an effective quality control system to ensure customer satisfaction with product output.
- Analyzed production metrics in detailed reports to identify trends and inform operational improvements.
- Maintained accurate records of inventory levels and ensured timely replenishment of supplies needed for production operations.
DENTAL ASSISTANT
GENTLE DENTAL
Spring, TX
11.2016 - 04.2018
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Assisted dentist in management of medical and dental emergencies.
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
- Reviewed patient charts prior to appointments for accuracy of data entry.
- Collaborated effectively with colleagues to provide comprehensive patient care services.
- Assisted colleagues by providing support during peak clinic hours to ensure efficient operations.
- Coordinated front desk operations, including appointment scheduling, insurance verification, and payment collection.
OVERNIGHT CASHIER
STRIPES/ 7-ELEVEN
Spring, TX
12.2017 - 03.2018
- Demonstrated expertise in cash handling and customer service, providing accurate change for customers.
- Resolved customer complaints effectively, ensuring satisfaction before they left the store.
- Identified and implemented improvements in cashiering processes to streamline operations.
- Developed proficient knowledge of point-of-sale systems and POS software to accurately process transactions.
- Performed opening duties such as counting out tills and setting up registers prior to start of business day.
- Exhibited strong communication skills with staff members to ensure smooth operation of the checkout area.
- Collaborated with other departments to enhance customer service experience.
Education
ASSOCIATE'S DEGREE - RDA PROGRAM
BRIGHTWOOD COLLEGE
TX11-2016
Skills
- Operational management
- Inventory management
- Sales performance analysis
- Organizational effectiveness
- Problem solving
- Adaptability
- Attention to detail
- Written and verbal communication
- Interpersonal communication
Certification
TABC Certified, Food Handler Certification
Timeline
ASSISTANT STORE MANAGER
CIRCLE K
12.2022 - 07.2026
MANAGER
WHATABURGER
05.2018 - 04.2022
OVERNIGHT CASHIER
STRIPES/ 7-ELEVEN
12.2017 - 03.2018
DENTAL ASSISTANT
GENTLE DENTAL
11.2016 - 04.2018
PRINT SUPERVISOR
OFFICE DEPOT
08.2011 - 04.2019
ASSOCIATE'S DEGREE - RDA PROGRAM
BRIGHTWOOD COLLEGE