Anyah Brooks
HOUSTON,TX
Summary
Sales Leader experienced in enhancing customer satisfaction and driving repeat business through exceptional service and strategic relationship building. Delivered results by managing multiple projects concurrently with strong organizational capabilities and effective task prioritization. Contributed to team success with strong analytical, communication, and teamwork skills, fostering adaptability and continuous learning.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Assistant Store Manager
ALT Fragrances
Houston, TX
07.2025 - Current
- Analyzed sales data to identify trends, contributing to strategic planning for promotional events.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
Customer Sales Lead (temp Position)
Woodhouse Spas
Houston, TX
02.2025 - 07.2025
- Consistently ranked as a top performer within the sales department due to high conversion rates and excellent client reviews.
- Identified potential upsell opportunities through active listening and understanding client needs, maximizing profits.
- Negotiated contracts with prospective clients, securing profitable deals that met both parties'' requirements.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Led team meetings to discuss monthly goals, strategize new approaches, and share best practices for ongoing improvement.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Store Sales Manager
Planet Fitness
Houston TX
08.2022 - 01.2025
- Coordinated promotional events, driving member engagement and community outreach initiatives effectively.
- Managed scheduling and staffing, ensuring optimal coverage during peak hours to enhance customer experience.
- Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
- Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
- Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
- Established strong relationships with vendors to negotiate better pricing and secure exclusive products for the store.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Collaborated with other departments in-store events planning, driving cross-functional success and increased customer engagement.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Lead Front Desk Receptionist
Marriott Vacation Club
Fort Lauderdale, FL
04.2020 - 07.2022
- Supervised front desk operations and facilitated seamless guest check-ins and check-outs.
- Managed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Developed rapport-building techniques that fostered long-term relationships with guests who frequently returned due to personalized experiences provided during their stays at the hotel property.
- Maintained high standards of professional appearance by adhering to hotel grooming policies and ensuring uniform cleanliness at all times.
- Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the hotel.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Associate of Arts - Business Administration And Management
Indian River State Community College
Melbourne, FLSkills
- Store operations
- Store organization
- Client engagement
- Upselling techniques
- Customer service
- Customer relations
- Issue resolution
- Relationship management
- Team leadership
- Time management
- Attention to detail
- Goals and performance
- Microsoft Office Suite
- [Software] expertise
- Operational management
- Retail software knowledge
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Store Manager
ALT Fragrances
07.2025 - Current
Customer Sales Lead (temp Position)
Woodhouse Spas
02.2025 - 07.2025
Store Sales Manager
Planet Fitness
08.2022 - 01.2025
Lead Front Desk Receptionist
Marriott Vacation Club
04.2020 - 07.2022
Associate of Arts - Business Administration And Management
Indian River State Community College