Christina Strickland
Mount Laurel,NJ
Summary
Dynamic operations and client relationship manager with a strong track record of optimizing workflows and improving service delivery across diverse sectors. Successfully led teams to resolve complex issues, enhance customer satisfaction, and achieve operational excellence through strategic collaboration and data analysis.
Overview
16
16
years of professional experience
Work History
Sr. Account Manager
Hibbert Group
Trenton, New Jersey
09.2023 - Current
- Managed client accounts and inventory programs, enhancing support for marketing and fulfillment initiatives.
- Delivered regular reporting updates to clients and internal stakeholders, ensuring transparency and informed decision-making.
- Generated Microsoft Excel reports detailing stock status, order specifics, and usage tracking.
- Monitored inventory levels and coordinated fulfillment efforts to ensure stock accuracy.
- Collaborated with warehouse and logistics teams to resolve discrepancies and enhance operations.
- Tracked expiration dates, lot numbers, and batch information to ensure compliance with regulatory standards.
Personal Injury Protection Claims Supervisor
GEICO
Marlton, NJ
05.2021 - 09.2023
- Supervised team processing Personal Injury Protection claims, ensuring compliance with regulatory standards and enhancing claims processing accuracy.
- Reviewed claims and authorized payments, resolving complex escalations to improve customer satisfaction.
- Monitored productivity and service metrics, ensuring adherence to quality standards and driving team accountability.
Customer Support Manager
CoConstruct
Charlottesville, Virginia
08.2019 - 05.2021
- Collaborated with cross-functional teams to address and resolve complex customer issues, enhancing overall customer satisfaction.
- Analyzed customer feedback to pinpoint service improvement opportunities, driving initiatives that enhanced customer experience.
- Analyzed reports, call monitoring, surveys, and vendor relations to optimize workflows and procedures, contributing to improved service delivery.
- Managed customer inquiries through multiple channels including phone and email.
Investigative Research & Supporting Specialist
PrimeSource Investigations
Mount Laurel, New Jersey
06.2015 - 08.2019
- Conducted investigative research, including social media analysis and background checks, to support case evaluations.
- Produced comprehensive reports that informed decision-making in insurance and legal investigations.
- Generated metrics and reports tracking case activity and investigative findings to enhance follow-up actions.
Assistant Store Manager
T-Mobile
Willingboro, New Jersey
09.2010 - 06.2015
- Trained and mentored staff on effective sales techniques and comprehensive product knowledge.
- Led daily operations to improve customer satisfaction and elevate store performance.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed targeted marketing initiatives to boost foot traffic and enhance brand awareness.
Education
Bachelor of Arts - Marketing
Pennsylvania State University
University Park, PA05-2029
High School Diploma -
Class Academy
Neptune, NJ06-2008
Skills
- Client relationship management
- Project management
- Operations
- Microsoft Excel
- Supply chain management
- Operations
- Customer service
- Team collaboration
- Communication skills
- Client relations
- Operations
Accomplishments
Customer Support Leadership • Account Management • Client Relations • SLA Management • Escalation Resolution • Microsoft Excel Reporting • Inventory Coordination • CRM & JIRA Systems • Metrics & Performance Reporting • Process Improvement • Cross-Functional Collaboration
Timeline
Sr. Account Manager
Hibbert Group
09.2023 - Current
Personal Injury Protection Claims Supervisor
GEICO
05.2021 - 09.2023
Customer Support Manager
CoConstruct
08.2019 - 05.2021
Investigative Research & Supporting Specialist
PrimeSource Investigations
06.2015 - 08.2019
Assistant Store Manager
T-Mobile
09.2010 - 06.2015
Bachelor of Arts - Marketing
Pennsylvania State University
High School Diploma -
Class Academy