Tom Purcell
Highland Township,MI
Summary
Dynamic Sr. Account Manager with a proven track record at IDN Global, excelling in strategic planning and client relationship management. Expert in contract negotiation and market analysis, driving significant account retention and satisfaction. Adept at identifying growth opportunities and delivering tailored solutions, fostering strong partnerships and enhancing client loyalty.
Overview
30
30
years of professional experience
Work History
Sr. Account Manager
IDN Global
Livonia, USA
07.2001 - Current
- Managed largest accounts for IDN, ensuring high client satisfaction and retention.
- Developed strategic account plans aligned with client objectives to drive growth.
- Executed contract negotiations and renewals for key accounts to maximize profitability.
- Resolved client issues promptly while upholding high service standards.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Facilitated regular client meetings to discuss project updates and gather feedback.
- Analyzed market trends to identify opportunities for new business development.
- Provided training and mentorship to junior account managers to enhance team performance.
Outside Sales Associate
International Door Inc.
Canton, USA
01.2000 - 01.2001
- Established new accounts through proactive cold calling techniques.
- Maintained and nurtured relationships with existing accounts to ensure satisfaction.
- Presented products on-site to potential clients, enhancing engagement.
- Estimated contracts and submitted bids to secure new business opportunities.
- Hosted events for clients to enhance business connections. to strengthen business relationships and foster loyalty.
- Provided technical support to clients, resolving issues promptly.
- Conducted purchasing of materials to optimize inventory levels.
Inside Sales
Gamalski Building Specialties
Auburn Hills, USA
01.1997 - 01.2000
- Promoted to inside sales in 1998, driving revenue growth through client engagement.
- Managed customer order tracking to ensure timely fulfillment and delivery.
- Oversaw existing contract accounts to maintain compliance and enhance customer satisfaction.
- Provided technical support for clients, resolving issues to improve user experience.
- Estimated project costs to deliver competitive quotes.
- Supervised shipping and receiving operations to ensure timely processing of shipments.
- Held purchasing responsibilities to acquire materials efficiently.
- Conducted hardware repairs and modifications to maintain equipment functionality.
Education
High School Diploma -
Plymouth Salem High School
Plymouth, MI06-1991
Some College (No Degree) - General Studies
Schoolcraft College
Livonia, MISkills
- Account management
- Contract negotiation
- Strategic planning
- Client retention strategies
- Market analysis
- Customer retention
- Client relationship management
Timeline
Sr. Account Manager
IDN Global
07.2001 - Current
Outside Sales Associate
International Door Inc.
01.2000 - 01.2001
Inside Sales
Gamalski Building Specialties
01.1997 - 01.2000
High School Diploma -
Plymouth Salem High School
Some College (No Degree) - General Studies
Schoolcraft College