CHRISTINA STUEBS
Springfield,IL
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
Springfield, IL
12.2024 - Current
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Assembled registration paperwork and placed identification bands on patient.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Maintained accurate records of patient registration information in electronic health record system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
Specialized Foster Parent
Camelot Care Ctr
Springfield, IL
03.2007 - Current
- Attended trainings and workshops on topics related to fostering such as trauma-informed care and attachment theory.
- Utilized problem solving techniques when addressing challenging behaviors exhibited by the youth.
- Supported the development of healthy life skills through positive reinforcement and guidance.
- Cultivated meaningful relationships with foster children by providing emotional support during times of crisis or transition.
- Fostered positive relationships with biological families, facilitating visits and communication where appropriate.
- Encouraged positive social interactions and modeled respectful behavior to teach empathy and cooperation.
Patient Access Specialist
St Johns Hospital and Clinics
Springfield , IL
01.2023 - 12.2024
- Assembled registration paperwork and placed identification bands on patient.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
Skills
- Patient registration
- Insurance verification
- Eligibility determination
- Appointment scheduling
- Electronic health records
- Customer service
- Attention to detail
- Effective communication
- Punctual and hardworking
Timeline
Patient Access Specialist
Springfield Clinic
12.2024 - Current
Patient Access Specialist
St Johns Hospital and Clinics
01.2023 - 12.2024
Specialized Foster Parent
Camelot Care Ctr
03.2007 - Current