Christina Szczerbacki
El Paso,Texas
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Murphy USA. Skilled in inventory control and team management, fostering a clean, safe, and efficient work environment. Demonstrates exceptional customer service and active listening, ensuring high-quality standards are met with every interaction. Achieved significant improvements in staff performance and customer satisfaction ratings through effective coaching and mentoring.
Overview
8
8
years of professional experience
Work History
Baker
Texas Roadhouse
El Paso, TX
01.2022 - 02.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Assistant Manager
Delek US
El Paso, TX
10.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Breakfast Attendant
Hoilday Inn Express
El Paso, TX
12.2021 - 02.2022
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
Store Manager
Speedway Gas Station
El Paso, TX
08.2018 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Call Agent
Alorica
05.2018 - 08.2018
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Store Manager
Circle K
El Paso, TX
05.2017 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Murphy USA
Tomball, TX
03.2015 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
GED -
Stanta Fe High School
Edmond, OK05.2002
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Cleanliness standards
- Quality Control
Timeline
Baker
Texas Roadhouse
01.2022 - 02.2023
Breakfast Attendant
Hoilday Inn Express
12.2021 - 02.2022
Assistant Manager
Delek US
10.2020 - 10.2022
Store Manager
Speedway Gas Station
08.2018 - 08.2020
Call Agent
Alorica
05.2018 - 08.2018
Store Manager
Circle K
05.2017 - 04.2018
Store Manager
Murphy USA
03.2015 - 03.2017
GED -
Stanta Fe High School