Christina Taylor
Elizabethtown,PA
Summary
Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software].
Overview
11
11
years of professional experience
Work History
Patient Service Representative
UPMC Lititz
05.2012 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Taught patients and families to use at-home medical equipment.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
Education
High School Diploma -
Donegal High School
Mount Joy, PA06.1982
Skills
- Chart Pulling
- Patient Greeting
- Medical Insurance
- Reminder Calls
- Demographics Information
- Patient Registration
- Appointment Confirmation
- Patient Engagement
- Customer Service
- Insurance Verification
- Interpreting Physician Orders
- Office Supplies and Inventory
- Insurance Information Collection
Timeline
Patient Service Representative
UPMC Lititz
05.2012 - Current
High School Diploma -
Donegal High School
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