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Associate Principal Engineer

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Detail-oriented healthcare administrative professional with over 10+ years of experience in patient access, care review processing, eligibility verification, and customer support. Proven ability to manage high-volume data entry, maintain HIPAA compliance, and deliver accurate, timely service in remote and fast-paced healthcare environments. Strong communicator skilled in patient advocacy, insurance verification, and workflow optimization.

Dynamic and adaptable professional with a proven ability to excel in fast-paced environments, demonstrating a strong capacity for rapid learning and growth. Exceptional communication skills foster effective collaboration within team settings, while extensive customer service experience ensures a keen understanding of client needs. Familiarity with management duties enhances a well-rounded skill set, contributing to individual and team success. Enthusiasm and self-motivation drive a consistent pursuit of excellence in all endeavors.

 Registered Nurse and clinical operations leader with 18+ years of experience delivering and optimizing end-to-end infusion experiences within Patient Support Programs (PSPs). Proven success leading multi-site infusion networks, serving as the primary escalation contact, and translating data into operational improvements that enhance patient, prescriber, and clinic experiences. Highly adaptable leader with a strong track record in remote environments, system adoption, and organizational change. 

Dedicated Patient Access Representative at Cencora with expertise in insurance verification and a strong commitment to customer service. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in maintaining HIPAA compliance while ensuring timely medication access, demonstrating both empathy and organizational skills in a fast-paced and empathetic environment.

Dynamic professional with a proven track record at Comcast, excelling in data management and fostering client relationships. Recognized for enhancing customer satisfaction and achieving sales quotas through effective communication and problem-solving. Adaptable and self-motivated, skilled in multitasking and maintaining a positive attitude under pressure.

Dynamic manager with expertise in team development, operational efficiency, and customer service. Proven track record in implementing strategies that enhance guest experiences and boost retention.

Detail-oriented individual with a proven track record in inventory control and customer service. Recognized for enhancing patron experiences and effectively managing supplies to meet demand in dynamic settings.

Dedicated and client-focused Commercial Insurance Account Manager with over 11 years of experience in client relations, policy management, and marketing within the insurance industry. Proven ability to build strong client relationships and drive retention while supporting producers with precision and professionalism. Recognized for professional appearance, exceptional communication and multitasking skills, consistently delivering results in fast-paced environments. Eager to leverage extensive industry knowledge and a commitment to excellence in a new role that fosters growth and innovation.


Diligent call center / PSR with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Dashai Jones

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PATIENT SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

STOCKER ASSOCIATE

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BACHELOR OF SCIENCE (B.S.) -

HIGH SCHOOL DIPLOMA -

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PATIENT SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

STOCKER ASSOCIATE

BACHELOR OF SCIENCE (B.S.) -

HIGH SCHOOL DIPLOMA -

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