Isis Flores
Medical Assistant
Galway,NY
Summary
Organized Patient Service Representative with 25 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.16 years of Urgent Care experience Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Medical Assistant] position in Emergency room environment. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Patient Service Representative
Scripps Clinic
La Jolla, CA
09.2000 - Current
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed daily care slips for doctors.
- Generated monthly statements to check outstanding balances.
- Used Epic to schedule appointments.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Kept current with literature and felid advancements to advocate to and for patients.
Education
No Degree - Medical Assisting
Maric College - Anaheim
San Diego, CA 01.1997 - 09.1997
Skills
System updates
Spanish
Directing callers
Medical insurance
Appointment Scheduling
Analytical and Critical Thinking
Excellent Communication
First Aid/CPR
Multitasking Abilities
Attention to Detail
Planning and Coordination
Problem-Solving
Document filing
Chart pulling
Timeline
Patient Service Representative
Scripps Clinic
09.2000 - Current
No Degree - Medical Assisting
Maric College - Anaheim
01.1997 - 09.1997