Open To Work
Christina Telpner
La Vista,NE
Summary
Healthcare, customer service, and operations professional with experience supporting providers, members, and internal stakeholders in healthcare, education, and compliance-driven environments. Skilled in claims and eligibility support, case documentation, records management, customer service, and HIPAA compliance. Recognized for professionalism, attention to detail, strong communication skills, and success managing high-volume workloads while maintaining quality and accuracy.
Overview
35
35
years of professional experience
Work History
Learning Operations Support Specialist
Millard Public Schools
Millard, NE
03.2025 - Current
- Manage office equipment, classroom materials, and inventory supplies.
- Handle multiple projects and responsibilities efficiently.
- Supervise students during lunch periods, ensuring safety and engagement.
Instructional Support Specialist
St. Gerald Catholic School
Ralston, NE
08.2023 - 03.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Supported classroom activities, tutoring, and reviewing work.
Trust & Safety Specialist
Accenture
La Vista, NE (remote)
05.2022 - 08.2023
- Verified accuracy of facts, dates and statistics using standard reference sources.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
- Investigated and resolved issues regarding content reported for account support and safety.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
Provider Services Representative
United Healthcare Group
La Vista, NE (remote)
11.2021 - 03.2022
- Updated records with details of customer interactions and transactions.
- Collaborated with internal departments to find resolutions and conduct further research on customer account
- Navigated multiple computer systems and utilized search tools to find information.
Elementary Paraprofessional
Papillion La Vista Community Schools
Papillion, NE
08.2007 - 08.2017
- Mentored struggling students, explaining class materials and helping with specific problems.
- Helped supervising teacher manage classroom and implement lesson plans.
- Kept order during unstructured times and transitions between classes, bus lines and lunch periods.
- Participated in professional development and training to boost skills.
Skills
- Customer Service
- Provider Support
- Claims Processing
- Eligibility Verification
- HIPAA Compliance
- Documentation
- Case Management Support
- Microsoft Office
- Data Entry
- Records Management
- Problem Resolution
- Quality Assurance
- Team Collaboration
- Policy Compliance
- Time Management
- Phone Support
- Email Support
Timeline
Learning Operations Support Specialist
Millard Public Schools
03.2025 - Current
Instructional Support Specialist
St. Gerald Catholic School
08.2023 - 03.2024
Trust & Safety Specialist
Accenture
05.2022 - 08.2023
Provider Services Representative
United Healthcare Group
11.2021 - 03.2022
Elementary Paraprofessional
Papillion La Vista Community Schools
08.2007 - 08.2017