CHRISTINA TERMENAL
Tampa
Summary
Strategic leader in Food and Beverage management focused on enhancing operational efficiency and customer satisfaction. Expertise in staff development, operational coordination, and financial oversight. Committed to fostering a positive work environment through clear communication and objective-setting, while driving team performance to deliver exceptional dining experiences and support business growth.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Grand Hyatt Tampa Bay
Tampa, FL
08.2025 - Current
- Led team operations in an upscale dining setting in an upscale dining focusing on elevated service and providing memorable experiences
- Streamlined operations to enhance guest satisfaction and improve service delivery.
- Developed and implemented training programs for staff to boost performance and efficiency.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Analyzed financial reports to identify trends and drive profitability initiatives.
Assistant Food & Beverage Director
Hyatt Regency La Jolla
San Diego, CA
03.2022 - 08.2025
- Led short and long-term planning and management of food and beverage operations, developing strategies that improved profitability and contributed to hotel's overall performance.
- Oversaw daily operations across food and beverage outlets, ensuring high customer service standards and product quality.
- Maximized revenue by 50% and increased customer service scores in relation to Food and Beverage by 40% the first calendar year
- Hire, train, empower and coach all food and beverage staff including conducting performance reviews.
- Controlled beverage costs to budget, developed menus, and analyzed data to manage expenses and align with revenue goals.
- Collaborate with Marketing to drive revenue by rolling out quarterly programs tied to measurable revenue increases
- Managed inventory levels and controlled costs for all retail in lobby market store.
- Addressed guest complaints promptly to ensure satisfaction and ensure compliance with hotel regulations
- Research and purchase all capital projects for the FB division
- Founded a Care Committee that increased colleague engagement by 30%
Food and Beverage Operations Manager Outlets/Banquets
Hyatt Centric Key West
Key West, FL
03.2017 - 02.2022
- Led Food & Beverage division, overseeing all outlets and event services at hotel.
- Oversaw operations of all outlets and event services at the hotel.
- Managed daily operations and ensured compliance with hotel regulations.
- Hired and trained food and beverage staff to enhance service quality.
- Managed beverage ordering for the hotel and maintained budget compliance.
- Focused on delivering excellent customer service and maintaining and exceeding service scores to goal.
Food & Beverage Manager
Hyatt Regency Tamaya
Santa Ana Pueblo, NM
06.2014 - 02.2017
- I started my career at this hotel as a corporate management trainee and then was promoted to Assistant F&B manager. In less than one year I was promoted to department head of the fine dining restaurant.
- Managed full-service restaurant and bar operations in casual and fine dining environments, ensuring seamless service delivery.
- Oversaw daily operations, prioritizing exceptional customer service and fostering a welcoming atmosphere.
- Managed, trained and coached Food and Beverage staff in all Outlets
- Completed competitive training program rotating across all hotel departments, including food and beverage, sales, culinary arts, and engineering.
Education
Bachelor’s Degree - Hospitality Management, Business Administration, Minor in BA
Sacramento State University
06-2013
Skills
- Hotel food & beverage
- Results-driven operations leader
- Exceptional customer service
- Staff training and management
- Events and outlets experience
- Effective communication
- Problem solving
- Skilled in essential software applications
- Micros and Infrasys POS systems
- Team Leadership
- Operational Excellence
- Agile Leader Group Chairperson
Timeline
Restaurant General Manager
Grand Hyatt Tampa Bay
08.2025 - Current
Assistant Food & Beverage Director
Hyatt Regency La Jolla
03.2022 - 08.2025
Food and Beverage Operations Manager Outlets/Banquets
Hyatt Centric Key West
03.2017 - 02.2022
Food & Beverage Manager
Hyatt Regency Tamaya
06.2014 - 02.2017
Bachelor’s Degree - Hospitality Management, Business Administration, Minor in BA
Sacramento State University
BACKGROUND
I began my career in hospitality as a server in a casual restaurant and then was promoted to a bartender within the first year. I knew I had a passion for taking care of people and a love for Food & Beverage. I worked at a variety of settings, from casual restaurants, live music venues, and fine dining. After 10 years in the industry, I wanted more and decided to go back to school to educate and position myself for a future in the hospitality industry as an executive food and beverage director.
Awards
· Leader of the Year 2017
· Leader of the Quarter 2024
· Women@Hyatt Frida Kahlo award 2024