Christina Thompson
Memphis,TN
Summary
Qualified sales associate with 4+ years of experience in fast-paced customer service environments. Seeking a position which will allow me to excel and require me to utilize my communication skills, capabilities and related experience.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Baptist Medical Center
Memphis, TN
02.2022 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Consulted with customers regarding needs and addressed concerns.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Researched new products or services that may be beneficial to customers.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Receptionist
Encompass Health Rehabilitation Hospital
Memphis, TN
03.2012 - 07.2021
- Keeping the reception area tidy
- Answering phone calls, cash handling
- Greeting guests at the front desk and engaging in pleasant conversations while managing the check-in process
- Encouraging patients to participate in safe physical activity to help boost mood and improve overall wellness
- Switchboard operation
- Data entry
- Answering and forwarding calls
- Greeting patients and handing out forms
- Maintaining medical charts
- Keeping appointment calendar and other schedules.
Education
Kirby High School
01.2009
Skills
- Customer service excellence
- Documentation skills
- Clerical Support
- Documentation abilities
- Call Center Operations
- Schedule Coordination
Certification
First Aid CPR AED, American Heart Association, 04/29/2020, 04/2022
Timeline
Customer Service Coordinator
Baptist Medical Center
02.2022 - Current
Receptionist
Encompass Health Rehabilitation Hospital
03.2012 - 07.2021
Kirby High School
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