CHRISTINA VELAZQUEZ

Successfully prospect, consult and close enterprise volume sales.

Target self sourced prospecting for companies that have workforce, field project, long term and corporate travel.

Large daily call volume with accountability CRM tracking ( salesforce).

Accustom to remote work space and time management.

Develope and maintain lasting client relationships

Travel to trade shows and client visits

• Manage and maintain all aspects of Sales, Marketing, Revenue and Ecommerce
• On site and remote sales for the portfolio
• 8 properties multiple brands
• Brands include Hyatt, Wyndham, Choice, Red roof IHG
• Develop and execute sales and revenue strategies to maximize profitability
• Development and Implementation of remote sales strategies for portfolio
• Handled meeting room requests/sales
• F&B/ Catering

• Manage and maintain all aspects of Sales, Marketing, Revenue and Ecommerce
• Develop and execute sales and revenue strategies to maximize profitability
• Handled all meeting room sales as well as F&B sale execution.

• Inspect grounds, public areas, and guest rooms for appearance and cleanliness
• Ensure standards for housekeeping, décor and guest services are met
• Keep track of hotel financials
• Interview, hire, train, coach and terminate staff
• Monitor staff performance, ensure hotel is running well
• Coordinate front and back-office activities
• Set budgets and manage all revenue
• Allocate funds, approve all expenditures for all departments
• Enhance the hotel's reputation
• Be accountable for responsibilities of department heads and take ownership of all guest complaints
• Provide effective leadership to hotel team members
• Handle corporate clients and take part in new client acquisition whenever required
• Fill in for staff when required (all departments).

• Manage and maintain all aspects of Sales, Marketing, Revenue and Ecommerce
• Proven track record in revenue growth of 20% YOY from 2011-2017
• 38% Revenue growth in 2018 $12 ADR increase and 10% occupancy growth
• Developed and executed sales strategies to maximize profitability
• Handled all meeting room sales as well as F&B sale execution
• Managed all OTA's to maximize revenue/rev-par/ADR
• Winner of Wyndham Worldwide Sales Director of the Year
• 2011,2012, and 2016
• Active member in multiple chambers, charity organizations, networking groups
• Managing Sales and supporting Operations for two properties
• Start to finish executed full renovations and redesign of both properties
• Labor and cost control
• Interview, hire, train, coach and terminate staff
• Monitor staff performance, ensure hotel is running well
• Coordinate front and back-office activities
• Liaison to ownership.

• Manage and maintain all aspects of Sales, Marketing, Revenue and Ecommerce
• Proven track record in revenue growth of 6%-20% over previous year
• Developed and executed sales strategies to maximize profitability
• Handled all meeting room sales as well as F&B sale execution
• Managed all OTA's to maximize revenue/rev-par/ADR.

• Negotiated 1200 room nights at the single Luxury Hotel at O'Hare in three weeks totaling $30,000 in margin
• Obtained a 138% growth year over year
• Supported Market Manager in working with over 1800 hotels
• Negotiated and maintained rates and inventory availability in system
• Shopped competitive sites regularly and prepared proper reports
• Developed rate online strategies for individual hotels of all brands including independent hotels.

• Managed all areas
• Banquets, Kitchen, Restaurant, and Bar
• Developed and maintained budgets for all outlets
• Conduct outside calls, promote the services for onsite and offsite banquets and catering to assist in revenue growth
• Managed a team of 35 employees
• Recruit, hire, and manage disciplinary actions when needed.

• Provides guidance and leadership to Guest Service associates to ensure that consistent, high-quality customer service is delivered
• Monitor employee productivity by providing useful feedback and providing necessary training
• Acting as a liaison between upper management and line level employees
• Ensuring all employees were able to communicate with other departments within the hotel dynamic.

• Performed monthly account reconciliations of all account's payables and related balance sheets
• Worked closely with other department managers and employees in assisting with their purchasing and accounting needs
• Acted as a point person for guest contact, made decisions independently and took necessary actions for service recovery.