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Christina Vest
Summary
Caring and skilled advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with case management, providing excellent customer service, assisting people to utilize the services offered to them to promote optumal health outcomes. I am always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
16
16
years of professional experience
Work History
Community Health Advocate
Landmark Health/Optum
12.2019 - Current
- Directs and implements strategies related to the development and management of a provider network
- Develop resources to assist and educate providers on Landmark services
- Conduct recruitment activities
- Visit members for engagement while in the hospital, rehabilitation, ALF/ILS.
Foster Care Liaison/Child abuse Investigator
Division of Family Services
07.2019 - 12.2019
- Primary point of contact between foster care agency and Division of Children and Family Services for Johnson County Kansas
- Oversight in policy compliance by contracted foster care agencies on an ongoing basis through review of court reports and case plans
- Receive and review customer complaints and facilitate a resolution
- Attendance and review of court hearings, journal entries and reports.
Case Management Coordinator
Aetna Better Health of Kansas
11.2018 - 07.2019
- Utilize critical thinking and judgment to collaborate and inform the service coordination process in order to facilitate appropriate healthcare outcomes for members
- Collaborate with colleagues regarding methods to increase and improve customer utilization of programs
- Utilize motivational interviewing skills with new and existing customers to ensure maximum member engagement and promote lifestyle and behavior changes to achieve optimum level of health
- Collaborate with colleagues on regarding methods to increase and improve customer utilization of programs
- Utilize motivation interviewing with new and existing customers to ensure maximum member engagement and promote lifestyle and behavioral changes to achieve optum health.
Intake And Discharge Planner, Behavioral Health Associate
Advent Health
12.2007 - 11.2018
- Intake and Utilization Management in Behavioral Health
- Manage crisis situations, demonstrating the ability to quickly appraise the situation and select appropriate interventions
- Effectively provide clinical information and documentation to insurance organizations during precertification and/or concurrent reviews, advocating for the patient based on clinical presentation
- Provide referral(s) based on information obtained during assessment process
- Work collaboratively throughout shift regarding daily assignments, provision of programs, daily patient care, unit coverage, crisis intervention, milieu management, patient admissions and community calls.
Education
BA - Religious studies/Philosophy
Skills
Problem solving and decision making
Strong ability to prioritize projects to completion
Communication and interpersonal skills
Time management skills
Solid background in customer service
Proficient in Microsoft word, Excel, Teams and Zoom
Research and date mining
Years of experience in case management
Software
Timeline
Community Health Advocate
Landmark Health/Optum
12.2019 - Current
Foster Care Liaison/Child abuse Investigator
Division of Family Services
07.2019 - 12.2019
Case Management Coordinator
Aetna Better Health of Kansas
11.2018 - 07.2019
Intake And Discharge Planner, Behavioral Health Associate
Advent Health
12.2007 - 11.2018