Christina Vogan
Grand Junction,CO
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Citadel Security
Grand Junction, CO
08.2022 - 12.2023
- Conducted research on various topics as requested by management.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed office supplies inventory and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Customer Service Representative
Select Express
GRAND JUNCTION, Colorado
12.2020 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved clients accounts that had any rebuttals with our company
- Placed orders set up assembly services for oversized merchandise purchases.
- Dispatching for clients and technicians as well as scheduling and pay adjustments.
Coffee Shop Manager
Trailhead Coffee Bar
Grand Junction, Colorado
08.2013 - 12.2019
- Implemented promotional campaigns designed to boost sales volumes during peak periods.
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Analyzed market trends to determine optimal product mix for maximum profitability.
- Conducted regular performance reviews with staff members to identify areas for improvement.
- Assisted customers with menu selections, taking special dietary requirements into account.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Negotiated contracts with suppliers to obtain competitive pricing on products used in the store.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.
- Recruited new employees as needed for seasonal demands or permanent positions.
- Monitored financial performance of the store on a daily basis, identifying areas needing improvement or cost savings opportunities.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Education
Certificate In Cybersecurity - Cyber Operations
Online Course
Grand Junction, Colorado01-2024
High School Diploma -
Basalt Highschool
Grand Junction, Colorado05-2005
Skills
- Cash Handling
- Guest Services
- Customer Complaint Resolution
- Order coordination
- Product Merchandising
- Merchandise Restocking
- Payment Collection
- Customer Relationship Management (CRM)
- POS System Operation
- Positive and professional
- Product Knowledge
- Account Management
Timeline
Administrative Assistant
Citadel Security
08.2022 - 12.2023
Customer Service Representative
Select Express
12.2020 - 08.2022
Coffee Shop Manager
Trailhead Coffee Bar
08.2013 - 12.2019
Certificate In Cybersecurity - Cyber Operations
Online Course
High School Diploma -
Basalt Highschool