Christina I. Wall
Defiance,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Sales Associate
Bath & Body Works
Defiance, Ohio
10.2014 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder.
Key Holder
Bath & Body Works
Defiance, Ohio
01.2021 - 03.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained team members in successful strategies to meet operational and sales targets.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Stay at Home Mother
Self-employed
Defiance, OH
09.2012 - 10.2014
- Oversaw day-to-day activities of our 6 member household.
- Maintained and facilitated our 4 children daily schedules with school, sports, scouts, and multiple extra curricular activities.
- Volunteered time at children's activities ie. ticket sales, fund raising, concessions, transportation, collecting and receiving products.
Cashier Team Lead
Pilot Travel Centers
Napoleon, OH
09.2006 - 09.2012
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Defiance High School
Defiance, OHBusiness Management
Ohio Northern University
Ada, OHBusiness Management
Defiance College
Defiance, OHSkills
- Sales trends
- Sales expertise
- Professional demeanor
- Inventory Management
- Retail Operations
- Recruitment and Training
- Cash Handling and Reconciliation
- Team Building and Motivation
Timeline
Key Holder
Bath & Body Works
01.2021 - 03.2022
Sales Associate
Bath & Body Works
10.2014 - Current
Stay at Home Mother
Self-employed
09.2012 - 10.2014
Cashier Team Lead
Pilot Travel Centers
09.2006 - 09.2012
High School Diploma -
Defiance High School
Business Management
Ohio Northern University
Business Management
Defiance College
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