Summary
Overview
Work History
Education
Skills
Timeline
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Christina Wall

Vista,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist & Master Esthetician

Beauty Lab + Laser
08.2022 - 08.2024
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Analyzed skin condition and made appropriate product recommendations.

Service Associate

Ulta
09.2019 - 04.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Hostess

Tucanos Brazillian Grill
07.2018 - 07.2019
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.

Education

Skin Science Institute, Inc. DBA Ski Science Institute of Laser & Esthetics-Salt Lake
Salt Lake City, UT
08.2022

High School Diploma -

Pleasant Grove High School
Pleasant Grove, UT
05.2020

Skills

  • Guest Relations
  • Customer Service
  • Front Office Management
  • Telephone Etiquette
  • Guest Engagement

Timeline

Front Desk Receptionist & Master Esthetician

Beauty Lab + Laser
08.2022 - 08.2024

Service Associate

Ulta
09.2019 - 04.2020

Hostess

Tucanos Brazillian Grill
07.2018 - 07.2019

Skin Science Institute, Inc. DBA Ski Science Institute of Laser & Esthetics-Salt Lake

High School Diploma -

Pleasant Grove High School

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Christina Wall