Christina Waring Owens
Liberty,SC
Summary
Healthcare and staffing professional with experience in patient advocacy, customer service, and executive recruitment. Brings strong communication, insurance and billing support, and team coordination skills, plus measurable results in patient adherence, satisfaction, and candidate pipeline growth.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Performance Healthcare Services
Liberty, SC
08.2025 - Current
- Answered patient calls for Performance Healthcare Services with courtesy and professionalism.
- Checked insurance details and updated patient records in service systems.
- Addressed billing questions and explained account information clearly.
- Recorded service requests and forwarded issues to appropriate departments.
- Assisted patients with forms, referrals, and general healthcare questions.
- Tracked correspondence and maintained accurate case notes for Performance Healthcare Services.
Patient Advocate
Cigna/Express Scripts - liberty
09.2023 - 05.2025
- Developed tailored care plans, improving patient adherence by 25%.
- Advocated for patient rights, ensuring equitable access to services.
- Successfully resolved patient concerns, enhancing satisfaction by 30%.
- Streamlined communication between patients and providers, improving access to care.
- Conducted educational workshops, increasing patient knowledge and engagement.
Customer Service Representative
Alorica
12.2019 - 08.2023
- Cultivated client relationships, resulting in a 15% increase in repeat business.
- Conducted market research to customize services, improving customer experience.
- Trained new team members, improving team performance and service quality.
Executive Staffing Manager
Express Employment Professionals
03.2016 - 11.2019
- Cultivated relationships with C-suite executives to align talent strategies with organizational goals
- Executed targeted outreach campaigns to significantly expand candidate pool
- Implemented data-driven approaches to improve candidate quality
Executive Recruitment Coordinator
Muscular Dystrophy Association
04.2014 - 03.2016
- Collaborated with hiring managers to align recruitment strategies with business objectives, ensuring targeted candidate selection.
- Cultivated relationships with top-tier candidates and clients, enhancing engagement and loyalty.
- Implemented innovative sourcing strategies, boosting candidate pipeline by 50%.
Education
Bachelor of Arts - Business and Psychology
University of South Carolina
01-2002
High School Diploma -
Liberty High School
liberty01-1998
Skills
- Management
- Sales
- Communication
- Support/Technology
Timeline
Customer Service Representative
Performance Healthcare Services
08.2025 - Current
Patient Advocate
Cigna/Express Scripts - liberty
09.2023 - 05.2025
Customer Service Representative
Alorica
12.2019 - 08.2023
Executive Staffing Manager
Express Employment Professionals
03.2016 - 11.2019
Executive Recruitment Coordinator
Muscular Dystrophy Association
04.2014 - 03.2016
Bachelor of Arts - Business and Psychology
University of South Carolina
High School Diploma -
Liberty High School