Annie Houston
Conyers,GA
Summary
Results-driven administrative professional with extensive experience at the VA Medical Center, specializing in document control and exceptional support services. Enhanced office efficiency and patient care through a strong service-oriented approach. Proficiency in PC use and time management led to significant improvements in organizational operations. Demonstrates a balanced blend of hard and soft skills in clerical support and patient assistance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist, Facilities Department
VA Medical Center
Decatur, GA
01.2024 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintaining a neat reception area and ensuring adequate supply of office materials.
- Proficiency in Microsoft Office and word processing.
- Responsible for mailing updates out to patients.
Medical Records Assistant
VA Medical Center
Decatur, GA
10.2023 - 01.2024
- Verified record copies before handing each over to check for and remove unnecessary details.
- Audited clinical documentation within the EHR system for accuracy and completeness.
- Supported administration staff with records requests to support patient care.
- Accurately entered patient information into electronic health record systems.
- Updated patient demographic and insurance information in the medical record system.
- Recorded and filed patient data and medical records.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Consolidated diverse medical records.
CNA Transporter
VA Medical Center
Decatur, GA
11.2021 - 10.2023
- Used mobility devices to transport patients.
- Assisted patients in and out of vehicles.
- Carefully lifting patients from their beds and placing them in wheelchairs and stretcher beds.
- Screen/ receive dispatch phone calls in a timely manner.
CNA SITTER
VA Medical Center
Birmingham, AL
01.2019 - 01.2020
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Administered medications under supervision of a licensed nurse.
- Applied oxygen tanks and tubing for patients.
- Collected specimens, taking vitals, and EEGs.
CNA
VA Medical Center
Augusta, GA
03.2015 - 01.2019
Education
High School Diploma -
Basix Knowledge Academy
Decatur, Ga05-2020
Skills
- Bookkeeping
- Scheduling
- Relay hearing-impaired calls
- PC proficient
- Document control
- Service-oriented mindset
- Positive and professional
- Administrative support
- Greeting and seating clients
- Mail distribution
- Supply management
- Front desk operations
- Clerical support
- Time management
Certification
- Certified Medical Reimbursement Specialist -2021
- Certified Program Support Assistant/Administrative-2019
Timeline
Receptionist, Facilities Department
VA Medical Center
01.2024 - Current
Medical Records Assistant
VA Medical Center
10.2023 - 01.2024
CNA Transporter
VA Medical Center
11.2021 - 10.2023
CNA SITTER
VA Medical Center
01.2019 - 01.2020
CNA
VA Medical Center
03.2015 - 01.2019
High School Diploma -
Basix Knowledge Academy
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