Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christina Weaver

Jacksonville,FL

Summary

A hard-working individual currently seeking a full-time job in a challenging environment.

Professional with robust background in conflict resolution and customer service. Skilled in navigating complex issues, implementing solutions, and ensuring client satisfaction. Strong collaborator with focus on team synergy and adaptability to changing demands. Proven ability to communicate effectively, mediate disputes, and achieve results-driven outcomes.

Overview

5
5
years of professional experience

Work History

Resolution Specialist

Weinsure
01.2024 - Current
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline resolution processes, enhancing customer satisfaction.
  • Analyzed case data to identify trends, leading to improved response strategies and reduced resolution times.
  • Documented resolutions and maintained accurate records within CRM systems for future reference and reporting.
  • Provided training support to new team members on best practices in customer service and issue resolution.
  • Developed standard operating procedures for handling complex cases, improving team efficiency and consistency.
  • Coordinated with management on escalated issues, ensuring timely resolutions aligned with company policies and standards.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
  • Provided ongoing support and guidance to new employees during onboarding process.
  • Prepared videos for online and remote instruction.
  • Provided coaching and mentoring to employees.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.

Personal Lines Assistant

Weinsure
07.2023 - Current
  • Assisted clients in understanding personal lines insurance policies and coverage options.
  • Processed policy renewals and endorsements accurately and efficiently.
  • Maintained organized electronic files for client documentation and correspondence.
  • Communicated with underwriters to facilitate timely policy issuance and modifications.
  • Responded to client inquiries, providing exceptional customer service and support.
  • Collaborated with team members to streamline administrative processes and improve workflow efficiency.
  • Utilized insurance software systems for accurate data entry and record-keeping tasks.
  • Maintained up-to-date knowledge of industry regulations and trends, ensuring compliance and competitiveness within the market.
  • Improved overall team productivity by providing training and mentoring to junior staff members.

Mortgage Specialist

Weinsure
03.2020 - Current
  • Monitored regulatory changes to ensure adherence to lending guidelines and policies.
  • Developed training materials for new hires on mortgage processes and compliance standards.
  • Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
  • Tracked missing payments, Confirming to insured payments was received at closing and for the renewal policies.
  • Reviewed documents for accuracy, ensuring compliance with company standards.
  • Reviewed and validated loan documentation for compliance with regulatory standards.

Education

High School Diploma -

Edward H White
01.2007

Skills

  • De-escalation techniques
  • Assertiveness
  • Conflict resolution skills
  • Document preparation
  • Team building
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management abilities
  • Problem-solving abilities
  • Attention to detail
  • Reliability
  • Multitasking Abilities

Accomplishments

  • Collaborated with team of 13 in the development of training resolutions to learn mortgage department .
  • Assisted team lead in resolutions department with daily task.
  • Assisted in departments to learn dn excel in all skills sets and departments to acquire better knowledge of the company .
  • Assisted with making training videos for new on coming team members.
  • Hit exceeding expectations
  • Held a high TPH

Timeline

Resolution Specialist

Weinsure
01.2024 - Current

Personal Lines Assistant

Weinsure
07.2023 - Current

Mortgage Specialist

Weinsure
03.2020 - Current

High School Diploma -

Edward H White

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Christina Weaver