Christina Webster
Bay City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Care Technician
MyMichigan Healthcare
07.2026 - Current
- Provided direct patient care, including assistance with daily activities and mobility support.
- Monitored vital signs and documented patient information in electronic health records.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Educated patients and families on treatment options, procedures, and post-care instructions.
Patient Service Assistant
MyMichigan Healthcare
10.2025 - 07.2026
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Assisted healthcare providers with patient intake and documentation processes for improved accuracy.
- Implemented electronic health record systems, enhancing data accessibility and patient information management.
- Trained new staff on operational procedures, promoting consistency in patient service delivery.
Clerk Nursing - Emergency Department
McLaren Bay Region
01.2025 - 07.2025
- Maintains accurate and complete records, charts, files and unit supplies. Facilitates the resolution of identified problems through factual documentation and reporting. Answer all phone lines.
- Maintains appropriate communication between doctors and nurses.
- Facilitate ER to ER transfers.
- All other clerical responsibilities- as necessary
Patient Services Assistant - Heart and Vascular Surgery
MyMichigan Health
09.2024 - 07.2025
- Excellent customer service. Acknowledge and welcome all patients, families and visitors to the practice.
- Greet customers and answers incoming telephone calls in a timely manner. This person must quickly identify and understand the customer needs, concerns and/or complaints and take required action.
- Accurately schedules patient appointments for all providers in the practice.
- Registers new patients and explains practice policies and procedures, including no show, financial and collection policies. For patient satisfaction survey purposes and portal registration, obtains email address if available from patients.
Clerk Nurse - Hospital Float
McLaren Bay Region
08.2023 - 08.2023
- Maintains accurate and complete records, charts, files and unit supplies.
- Facilitates the resolution of identified problems through factual documentation and reporting.
- Answer all phone lines.
- Maintains appropriate communication between doctors and nurses.
- I work as part of the float pool and travel throughout the hospital to cover all departments.
Office Manager
Niche Aging
04.2011 - 04.2014
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance collaboration and workflow efficiency.
- Managed inventory and procurement processes, ensuring timely availability of essential supplies.
- Developed standard operating procedures to improve task consistency and accuracy across the team.
Registration/Billing Specialist
Covenant HealthCare
09.2006 - 04.2010
- Processed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Coordinated insurance claims submissions, ensuring compliance with industry regulations.
- Monitored payment cycles and followed up on outstanding accounts for timely resolution.
- Trained new hires on billing procedures and software systems to improve team performance.
- Managed patient registration processes, ensuring accuracy and efficiency in data collection.
- Coordinated insurance verification, resolving discrepancies to enhance patient experience.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Education
High School -
JOHN GLENN HIGHSCHOOL
Bay City, MI, USNo Degree - Medical Billing & Coding
DAVENPORT UNIVERSITY
Bay City, MI12-2008
Skills
- Medical billing and coding
- Leadership
- Medical Scheduling
- Team management
- Medical Records
- Customer service
- Typing
- Multi-line phone systems
- Epic, Cerner
- Quality assurance
- Insurance Verification
- ICD 9, 10 and CPT Coding
- Vital signs monitoring
- Direct patient care
- Basic life support
- Phlebotomy techniques
- HIPAA regulations
Certification
- Safe Quality Food Certification
- BLS Certification August 2023 to August 2026
Timeline
Patient Care Technician
MyMichigan Healthcare
07.2026 - Current
Patient Service Assistant
MyMichigan Healthcare
10.2025 - 07.2026
Clerk Nursing - Emergency Department
McLaren Bay Region
01.2025 - 07.2025
Patient Services Assistant - Heart and Vascular Surgery
MyMichigan Health
09.2024 - 07.2025
Clerk Nurse - Hospital Float
McLaren Bay Region
08.2023 - 08.2023
Office Manager
Niche Aging
04.2011 - 04.2014
Registration/Billing Specialist
Covenant HealthCare
09.2006 - 04.2010
High School -
JOHN GLENN HIGHSCHOOL
No Degree - Medical Billing & Coding
DAVENPORT UNIVERSITY