Christina Wells

• Supervise case manager supervior, housing, recreations and indirect;y client care coordinators , ensuring compliance with organizational policies and procedures.
• Conduct audits and documentation reviews
• Develop and implement program strategies to enhance participant engagement and satisfaction.
• Coordinate training sessions for staff, improving team performance and service delivery.
• Foster partnerships with community organizations to expand program reach and impact.
• Lead regular team meetings to align objectives, share updates, and address challenges collaboratively.

• Supervised Case Managers and ensured DHS/OTDA compliance.
• Conducted audits and documentation reviews.
• Coordinated housing planning, crisis intervention, and supportive services.
• Coordinated comprehensive case management services to support client needs and facilitate access to resources.
• Completed assessments, ILPs and coordinated supportive services.
• Monitored client progress, adjusting strategies to ensure alignment with goals and timelines.

.

• Completed assessments, ILPs and coordinated supportive services.
• Supervised case management team, ensuring compliance with organizational policies and procedures.
• Developed training programs for new staff, enhancing onboarding experience and knowledge retention.
• Streamlined client intake processes, increasing efficiency and reducing processing time for cases.
• Conducted regular performance evaluations, providing constructive feedback to improve team productivity.

• Supervised Case Managers and coordinated housing services and crisis intervention.
• Implemented data management systems to track client information and streamline reporting processes.
• Led training sessions for junior case managers, fostering skills development and knowledge sharing.
• Advocated for clients' rights, ensuring equitable access to housing, employment, and social services.

• Managed a high-volume family shelter caseload and coordinated housing placements.
• Completed assessments, ILPs and coordinated supportive services.
• Developed individualized service plans addressing client needs and goals.
• Monitored client progress, adjusting interventions to improve outcomes effectively.
• Provided crisis intervention support, ensuring immediate assistance during emergencies.
• Advocated for clients' access to community resources and essential services.

• Provided community outreach and public health education.
• Conducted epidemiological assessments to identify and address public health concerns effectively.
• Developed public health initiatives to improve community health outcomes and access to services.
• Managed community outreach programs, fostering partnerships with local organizations for resource sharing.

• Managed daily operations and supervised a 21-person team.
• Oversaw daily operations to enhance patient care quality and clinic efficiency.
• Developed and implemented operational policies to streamline workflows and improve service delivery.
• Collaborated with healthcare providers to optimize scheduling processes, reducing patient wait times.
• Managed budgeting and financial planning, ensuring fiscal responsibility across multiple departments.
• Trained and mentored staff on best practices in patient management and compliance standards.