Christina Williams
Leesburg,GA
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
19
19
years of professional experience
Work History
MANAGING AGENT II
Acceptance Insurance
12.2014 - Current
- Responsibilities include providing insurance quotes to clients for automobile insurance, motorcycle insurance, renters and homeowners insurance along with all commercial lines. Write policies for various coverages. Collect and process payments for clients. Outbound retention and sales calls. Managing a team of four or more agents which includes, scheduling, coaching to sales expectations and roll playing. Reviewing, maintaining and growing customer base.
- Accomplishments include obtaining state license to sell insurance. Working my way up from CSR to management. Ranking in the top one hundred agents for three consecutive years.
Client Advisor
BMW OF ALBANY
06.2014 - 12.2014
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Assisted customers with product selection based on individual needs and preferences.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
BRANCH TEAM LEADER
REGIONS BANK
09.2005 - 12.2013
- Resolved escalated customer and associate issues and counseled associates.
- Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
- Reviewed loan applications thoroughly to ensure accuracy and adherence to lending guidelines.
- Oversaw risk management initiatives by performing periodic audits of loans, accounts, and transaction records.
Education
GED -
ALBANY TECHNICAL INSTITUTE
ALBANY, GA06.1990
Skills
- Sales management
- Positive Attitude
- Problem-Solving
- Customer service and care
- Critical Thinking
- Clear Communication
- Organizational Skills
- Relationship Building
- Flexible Schedule
- Customer needs determination
Timeline
MANAGING AGENT II
Acceptance Insurance
12.2014 - Current
Client Advisor
BMW OF ALBANY
06.2014 - 12.2014
BRANCH TEAM LEADER
REGIONS BANK
09.2005 - 12.2013
GED -
ALBANY TECHNICAL INSTITUTE
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