Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christina Williams

Christina Williams

Chattanooga,TN

Summary

Seasoned Barista Shift Lead with background in managing coffee shop operations. Strong knowledge of brewing methods, recipe creation, and customer service standards. Proven ability to implement efficient processes leading to improved team productivity and customer satisfaction. Skilled in staff training, inventory management, and fostering positive work environment.

Overview

1
1
year of professional experience

Work History

Barista Shift Lead

Food City Starbucks
Harrison, TN
08.2024 - Current
  • Supervised daily operations and ensured efficient service during peak hours.
  • Trained new baristas on beverage preparation and customer service standards.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Assisted customers with menu selections and provided personalized recommendations.
  • Handled cash register transactions accurately and efficiently during busy periods.
  • Resolved customer complaints swiftly to enhance overall satisfaction experience.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.

Education

GED -

Hazel Park High School
Hazel Park, MI
06-2000

Skills

  • Beverage preparation
  • Inventory management
  • Cash handling
  • Customer service

Accomplishments

Employees of the month in February 2025

Timeline

Barista Shift Lead

Food City Starbucks
08.2024 - Current

GED -

Hazel Park High School

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