Chelsey Henderson
Portsmouth,VA
Summary
Proven multitasker and exceptional communicator, I elevated guest experiences at Cracker Barrell Old Country Store by seamlessly managing multiple tables and resolving escalated customer issues. As a gymnastics coach, I enhanced athlete confidence and safety, showcasing my strong work ethic and problem-solving abilities. My leadership as a Shift Manager improved team performance, demonstrating my ability to train and motivate staff effectively.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Gymnastics Coach
World Class Gymnastics Center
05.2023 - 02.2024
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Shift Manager
The Marlin Club
05.2022 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Manor High
Portsmouth, VA01-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
Languages
English
Timeline
Server
Cracker Barrell Old Country Store
01.2024 - Current
Gymnastics Coach
World Class Gymnastics Center
05.2023 - 02.2024
Shift Manager
The Marlin Club
05.2022 - 08.2023
High School Diploma -
Manor High
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