Christina Young
Rowlett,TX
Summary
.
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
Sachse, Texas And Fremont, California
02.2022 - Current
- Provided on-the-job training to new staff members.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Completed opening and closing duties to facilitate business operations
- Supervised daily operations and maintained store efficiency during peak hours.
- Managed inventory levels and coordinated product restocking efforts.
- Resolved customer complaints promptly to enhance satisfaction experiences.
- Organized team schedules to ensure optimal staffing coverage throughout shifts.
- Implemented operational improvements to streamline workflow processes effectively.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Identified areas of improvement within the department and implemented necessary changes.
- Trained new employees on company policies and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Customer Service Sales Representative
Kohls Department Store
Fremont, CA
07.2020 - 02.2022
- Answered incoming telephone calls to provide store, products and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
Guest Service Team Leader
Target
Fremont, CA
01.2017 - 02.2020
- Delegated work to staff, setting priorities and goals.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Worked with cross-functional teams to achieve goals.
Customer Service Officer
Safeway
Fremont, CA
11.2015 - 07.2017
- Assisted with opening, closing duties such as setting up, closing registers and balancing tills at end of business day.
- Created and executed daily bank deposits.
- Prepared bank deposits for the day's receipts.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Processed cash, credit and check transactions with POS system and cash register.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Department Supervisor
Kohls Department Store
Fremont, CA
08.2008 - 11.2015
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Delegated work to staff, setting priorities and goals.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Trained and mentored new associates on department policies and procedures.
- Used Point of Sale register system to complete transactions.
Education
High School Diploma -
Irvington High School
Fremont, CASome College (No Degree) - General Studies
Ohlone College
Fremont, CASkills
Employee Training
Problem Resolution
Leadership Skills
Customer Service
POS Systems Operations
Task Delegation
Retail Merchandising
Employee training
Timeline
Shift Supervisor
Starbucks
02.2022 - Current
Customer Service Sales Representative
Kohls Department Store
07.2020 - 02.2022
Guest Service Team Leader
Target
01.2017 - 02.2020
Customer Service Officer
Safeway
11.2015 - 07.2017
Department Supervisor
Kohls Department Store
08.2008 - 11.2015
Some College (No Degree) - General Studies
Ohlone College
High School Diploma -
Irvington High School