Christina Zurcher
Chicago,IL
Summary
Collaborative leader with dedication to developing engaged, empowered, and high-performing teams. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Comprehensive knowledge of DevOps and Agile practices to deliver quality applications under tight deadlines.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Director of Community DevOps
Premier Farnell, PLC/Avnet.
Chicago, IL
03.2008 - 03.2024
- Direct all aspects of the design, development, release management and ongoing maintenance of the global element14 community (https://community.element14.com) including platform, infrastructure, security, feature planning, testing, delivery, and customer support.
- Lead a global team of business analysts, testers, sys-ops engineers, and developers to specify requirements, test, and deploy new features using agile methodology to meet or exceed key performance metrics including traffic, registration, member engagement, customer acquisition and revenue while ensuring global page load times are within agreed performance benchmarks.
- Deliver complete platform migration of element14 Community including: new platform selection, business justification and budget approval, complete re-architecture of infrastructure from on-prem VMs and tin to Microsoft Azure PAS, re-skilling team from Java to .Net backend, 800k member accounts, thousands of pieces of content, UX/UI redesign, redirects for every migrated item for SEO, all within nine months of development and testing on a fixed deadline.
- Effectively manage Azure infrastructure for production, pre-production, and QA environments including cost, security, and performance.
- Maintain vendor relationships, secure SOWs and manage outsourced development projects to agreed budget and timelines.
- Deliver verbal and written presentations on ROI, budget, issues, risks, progress, and successes to senior management including the CEO.
Applications Support Technical Lead
Accenture
Chicago, IL
04.2006 - 02.2008
- Managed resourcing for 11 offshore developers in India to meet client requirements and timelines
- Maintained the client service relationship including triaging incoming requests for development, gathering and documenting all requirements, and assigning and managing work across a team of offshore developers
- Provided hands-on technical support during US business hours including ongoing maintenance for all application code and documentation, and served as the lead developer for the entire client portfolio of .Net, Web, and Notes/Domino applications, including company financials, compliance tools, internet and intranet, enterprise search, subsidiary websites, and custom Lotus Notes applications – over 400 applications in total.
Domino Applications Developer
Aon Corporation
08.2005 - 04.2006
- Led the Lotus R5 to R6 upgrade for Aon Service Corporation including planning, scheduling, remediation of application issues, and migration to a third party data center
- Supported and developed enhancements for over 50 Domino intranet applications integrated into a Java framework (IBM Websphere) spanning the full life cycle of Domino intranet application development, including managing Domino development projects, gathering and documenting requirements, application design and development, testing, technical documentation, and postproduction support.
Senior Domino Developer
Hewitt Associates
06.2003 - 08.2005
- Managed and developed solutions for Cyborg/Hewitt integration
- Successfully completed a seamless conversion of customer account numbers to Hewitt numbering standards en masse across five critical legacy systems including relationship management, accounting, and web systems where the account number was the customer’s login
- Developed and delivered a complete redesign of Cyborg customer extranet in Domino, which replaced a third party bulletin board system and two websites to provide downloadable service packs, bug fixes and production documentation.
Senior Notes Domino Developer
Cyborg Systems, Inc.
05.2000 - 06.2003
- Designed and delivered global Lotus Notes/Domino applications to support a variety of business needs including: a global time off scheduling application to manage vacation accrual calculations customizable by location, employee vacation balance management for HR, and a manager approval workflow process; a complete online learning management system to administer course descriptions and schedules, online customer registration, prepaid training accounts, and integrated with a 3rd party gateway to accept credit card payments for both prepaid training accounts and ad-hoc registrations; the company intranet.
Skills
- Charismatic Leader
- Team Management
- Business Planning
- Information Technology Management
- Project Management
- Budget Control
- Contract Management
Technical Experience
- Microsoft Azure Infrastructure and DevOps
- Verint Community, Jive Community
- Atlassian Jira/Confluence/Service Management
- Dynatrace
- Adobe Analytics
- HCL/Volt
- Git/SVN
- Front-end Web Development
- Java
- .Net/C#
- PHP
- SQL
- Adobe Creative Suite
Other Leadership Experience
- 922-924 W. Winona Condo Association, Secretary & President, 2010-2017
- Artistic Director – Lakeside Pride Freedom Band, 2005-2014
- Artistic Director – Team Band, Gay Games VII Opening Ceremonies, 2005-2006
Invited Speaking Engagements
- JiveWorld 2014: Going Global – Launching and Engaging Multi-Lingual Communities
- JiveWorld 2012: Extending the Jive Platform to Meet Your Unique Business Needs
- Jive GetSocial Tour Chicago 2011: element14 – Where Community and Commerce Meet
- ECOM Berlin 2010: Leveraging the Power of Communities – element14’s Impact on How Premier Farnell Does Business
Education
Bachelor of Arts -
Lake Forest College
Lake Forest, IL 08.1993 - 05.1997
References Available
Upon Request
Similar Profiles
Dominic SmithDominic Smith
Ecommerce Director at Premier FarnellEcommerce Director at Premier Farnell
Gopichand YarramasuGopichand Yarramasu
Test Automation Specialist at Premier FarnellTest Automation Specialist at Premier Farnell
PACKIYARAJ INDIRARAJPACKIYARAJ INDIRARAJ
Solution Architect at Premier FarnellSolution Architect at Premier Farnell