Christina Angela Smith
Austin
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Kerbey Lane Cafe. Proven ability to enhance guest experiences through effective multitasking and order accuracy, while fostering relationships that boost retention. Adept at food and beverage pairings, ensuring satisfaction in high-volume dining environments.
Overview
20
20
years of professional experience
Work History
Server
Kerbey Lane Cafe
Austin, TX
01.2025 - Current
- Provided outstanding customer service in a high-pressure dining environment.
- Facilitated collaboration with kitchen staff to optimize food delivery timelines.
- Oversaw multiple tables with precision and attention to detail.
- Facilitated training sessions for new servers on restaurant protocols and menu offerings.
- Fostered strong relationships with loyal customers to enhance retention.
- Facilitated teamwork during peak shifts to enhance workflow efficiency and optimize guest experiences.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Executed accurate processing of customer orders utilizing point-of-sale systems.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- Elevated customer satisfaction through prompt attention to needs and delivery of personalized service.
Owner
Royal Roots Design
Austin, TX
10.2018 - 12.2024
- Developed custom design concepts based on client specifications and market trends.
- Managed project timelines, ensuring timely delivery of design services.
- Collaborated with clients to refine their visions into actionable design plans.
- Conducted market research to identify emerging design styles and materials.
- Established vendor relationships, negotiating terms for supplies and services.
- Oversaw daily operations, enhancing workflow efficiency and client satisfaction.
- Managed day-to-day business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Transformed ideas into beautiful designs used in identity branding campaigns.
Receptionist
Lake Travis Oral Surgery
Austin, TX
05.2012 - 10.2018
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Facilitated communication between patients and surgical staff, enhancing overall service quality.
- Utilized electronic health record systems for accurate patient data entry and retrieval.
- Processed insurance claims and verified coverage to ensure timely billing procedures.
- Trained new reception staff on office protocols and customer service best practices.
- Implemented improved filing systems for patient records, increasing accessibility and organization.
- Coordinated with medical teams to streamline pre-operative instructions for patients, improving clarity and compliance.
- Oversaw daily office operations, ensuring adherence to safety regulations and professional standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cocktail Server
Sienna Toscana Restaurante
Austin, TX
01.2006 - 04.2009
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple drink orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food and beverage pairing.
- Trained new servers on cocktail menu and operational procedures.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Education
Associate of Science - Business
Austin Community College
Austin, TX05.1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Food running
- High volume dining
- Service prioritization
- Order accuracy
- Performance improvement
- Guest relations management
- Tableside etiquette
- Task prioritization
- Daily specials memorization
- Food and beverage pairings
Timeline
Server
Kerbey Lane Cafe
01.2025 - Current
Owner
Royal Roots Design
10.2018 - 12.2024
Receptionist
Lake Travis Oral Surgery
05.2012 - 10.2018
Cocktail Server
Sienna Toscana Restaurante
01.2006 - 04.2009
Associate of Science - Business
Austin Community College