Christina Carol Garcia
Galveston,Texas
Summary
Proven leader in the travel industry, excelling in customer relations and small business operations at Bravo Vacations LLC. Enhanced client satisfaction and retention through innovative service solutions, leading to significant performance improvements. Skilled in team oversight and relationship building, achieving a high level of repeat business and referrals. Dedicated travel professional with a history of satisfied travel clients,utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance clients travel experiences.
Overview
17
17
years of professional experience
Work History
Travel Agency Owner
Point Me To Paradise Llc
Dickinson, Texas And Galveston, Texas
03.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Senior Travel Advisor
Point Me To Paradise Llc
Galveston, TX And Dickinson, TX
03.2012 - Current
- Led a team of junior advisors, fostering their professional growth through ongoing training and support.
- Developed strong relationships with key industry partners, resulting in exclusive access to special promotions and offers.
- Collaborated closely with corporate accounts to plan seamless group travel arrangements for meetings, conferences, and retreats.
- Spearheaded marketing initiatives to expand the client base while maintaining a high level of repeat business from satisfied customers.
- Cultivated a loyal clientele through attentive service and expert guidance on all aspects of their travel planning process.
- Resolved any issues or concerns swiftly, going above and beyond to ensure complete client satisfaction at all times.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Travel Advisor
Bravo Vacations Llc
Hollywood, FL
06.2007 - 03.2012
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
Education
No Degree - General Studies
Collage of The Mainland
Texas City, TXCAA Certification - Tourism And Travel Management
CLIA
2009
High School Diploma -
Dickinson High School
Dickinson, TX05.1992
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Team Oversight
Traveling, hiking, snorkeling, photography
When I'm not working,I enjoy exploring the world through travel and cultural immersion.When I'm not working, I enjoy exploring the world through travel and cultural immersion. I'm an avid hiker and snorkeler, and I love capturing the beauty of nature through photography. I also enjoy writing, which allows me to document my experiences and share them with others.
Timeline
Travel Agency Owner
Point Me To Paradise Llc
03.2012 - Current
Senior Travel Advisor
Point Me To Paradise Llc
03.2012 - Current
Travel Advisor
Bravo Vacations Llc
06.2007 - 03.2012
No Degree - General Studies
Collage of The Mainland
CAA Certification - Tourism And Travel Management
CLIA
High School Diploma -
Dickinson High School