Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Chung Luong

Las Vegas,NV

Summary

Skilled Dental Biller/Coder and Accounts Specialist with 6 years of expertise in billing, coding, managing patient accounts and optimizing billing processes. Adept at resolving discrepancies, ensuring compliance with regulations, and facilitating effective communication between patients and insurance providers. Passionate about enhancing financial operations and delivering exceptional patient service.

Overview

8
8
years of professional experience

Work History

Accounts Receivable Representative

Medcor Group Inc
Orange, CA
11.2023 - Current
  • Following up on rejected or improperly paid claims
  • Identifying billing/collection issues
  • Assisting facilities in collecting outstanding receivables and work towards budgeted goals
  • Handling billing for third-party insurance payors
  • Answering insurance-related questions
  • Identifying and processing refunds, bad debt write-offs, and contractual adjustments with proper approval

Payment Poster

Medcor Group Inc
Orange, CA
03.2023 - 11.2023
  • Accurately and efficiently posted payments electronically and manually
  • Made adjustments as necessary when posting payments
  • Read and interpreted EOBs from different insurance payers
  • Notified the supervisor of any underpayments/overpayments and payment discrepancies
  • Oversaw billing functions and claim administrations
  • Worked closely with other team members to resolve payment issues
  • Prepared payment batches and distributed payments daily

Accounts Receivable Specialist

Bella Harbor Dental
Santa Ana, CA
01.2017 - 04.2023
  • Greeted patients
  • Answered phone and patients’ questions
  • Scheduled appointments
  • Collaborated with providers to ensure accurate billing and streamline patient flow
  • Clearly explained treatment plans, procedures, and potential outcomes to patients
  • Assisted patients with understanding treatment costs, insurance coverage, and payment options
  • Maintained accurate and up-to-date patient records
  • Managed appointment scheduling, reminders, and follow-up care
  • Transferred dental procedures into CDT codes
  • Prepared and submitted dental claims daily, ensuring prompt payment processing
  • Collected and posted account payments, ensuring thorough follow-up with insurance claims
  • Communicated effectively with insurance plans to resolve billing issues
  • Organized resources and demonstrated accountability for achieving performance objectives
  • Prepared and sent patient statements
  • Monitored any delinquent accounts
  • Identified and resolved any billing complaints or issues
  • Verified patients’ coverage, eligibility, and benefits

Education

Medical Billing and Insurance Coding

UEI College
Garden Grove, CA
03.2023

Skills

  • Dental Billing
  • Medical Billing
  • HIPAA Regulations
  • Forms Dental / CMS 1500 / UB 04
  • Dental Coding
  • CDT
  • CPT
  • ICD-10
  • HCPCS
  • Electronic Health Records
  • EOB / ERA
  • Claim Denial

Languages

English
Vietnamese

Timeline

Accounts Receivable Representative

Medcor Group Inc
11.2023 - Current

Payment Poster

Medcor Group Inc
03.2023 - 11.2023

Accounts Receivable Specialist

Bella Harbor Dental
01.2017 - 04.2023

Medical Billing and Insurance Coding

UEI College
Christina Chung Luong