Christina D. Hair
Sanford,NC
Summary
Dynamic healthcare professional with over 15 years of experience in communication and team building, dedicated to enhancing high-performing teams. Proven track record of superior performance across individual, team, and organizational levels, demonstrating a steadfast commitment to excellence. Specializes in project management, process optimization, and strategic planning, leveraging analytical thinking and effective communication skills to drive organizational success. Recognized for leading teams in implementing innovative solutions and achieving impactful results in fast-paced, deadline-driven environments, complemented by a diverse background in IT and banking.
Overview
25
25
years of professional experience
Work History
Practice Manager
Pinehurst Medical Clinic Inc.
Pinehurst, NC
10.2015 - Current
- Coached underperforming employees to support achievement of clinical objectives.
- Directed daily practice operations to optimize patient flow scheduling and strengthen front-office efficiency.
- Supervised clinical and administrative staff, reinforcing service standards and accountability.
- Recruited, onboarded, and trained staff on office procedures and system usage.
- Prepared performance reports, tracked operational issues, and supported leadership decisions.
- Managed up to 21 providers across 4 locations.
Certified Medical Assistant
Allergy Partners Of Pinehurst
Pinehurst, NC
02.2012 - 10.2015
- Performed allergy injection administration and continuous vital sign monitoring during anaphylactic shock to maintain patient stability and support provider-directed care.
- Delivered patient education on medication procedures and care plan instructions to support safe self-care and adherence.
- Promoted office efficiency by coordinating charts, completing insurance forms, and supporting patients with diverse needs.
Certified Medical Assistant
The Family Doc
Sanford, NC
11.2009 - 02.2012
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Pinehurst Surgical
Pinehurst, NC
06.2008 - 11.2009
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Administrative Assistant/ QC Tech
Prince Telecom
01.2007 - 03.2008
- Data entry for reports requested by Charter corporate, Dispatch for 18 technicians, office management, training classes, quality control for installation technicians, warehouse management, work order routing, local IT support, provide customer support for any cable problems or questions they have.
Data Coordinator
Charter Communications
10.2001 - 08.2006
- Managed customer support needs through end-to-end problem resolution. Performed 20% quality control reviews on data installs. Monitored over 5000 cable modems daily for signal-to-noise ratio changes and transmit and receive level issues. Processed contractor and utility invoices for Sanford/Erwin system operations. Developed training classes on multiple data applications to support employee learning. Maintained corporate report data entry, coordinated serviceability through KMS tickets, and educated customers on email access and other Charter services.
Education
Master's Degree - Health Care Administration
University of North Carolina At Wilmington
Wilmington, NC05-2024
Bachelor of Science - Public Health
University of North Carolina At Greensboro
Greensboro, NC05-2017
Associate of Applied Science - Medical Assisting
Central Carolina Community College
Sanford, NC05-2008
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvement
- Business management
- Workforce planning
- Resource allocation
Timeline
Practice Manager
Pinehurst Medical Clinic Inc.
10.2015 - Current
Certified Medical Assistant
Allergy Partners Of Pinehurst
02.2012 - 10.2015
Certified Medical Assistant
The Family Doc
11.2009 - 02.2012
Medical Assistant
Pinehurst Surgical
06.2008 - 11.2009
Administrative Assistant/ QC Tech
Prince Telecom
01.2007 - 03.2008
Data Coordinator
Charter Communications
10.2001 - 08.2006
Master's Degree - Health Care Administration
University of North Carolina At Wilmington
Bachelor of Science - Public Health
University of North Carolina At Greensboro
Associate of Applied Science - Medical Assisting
Central Carolina Community College