Christina L. Simard
Derry,NH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Guest Advocate
Toyota Motor Sales, Toyota Los Angeles Region
Irvine , CA
1996.04 - 2022.02
- Primary responsibilities were to process the high volume of lemon law demands
- Working directly with customers, customer’s attorney and financial institutions to process repurchases and replacements
- Supervised and trained new associates and mentored management trainees
- Sales Training, Coordinated all sales training classes
- Assisted District Managers with class attendance and qualifications
- Assisted with new vehicle launches and auto shows
- Business Management and Merchandising: Assisted dealers with submission of financial statements, generated various business monthly management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Administration Manager
Showroom Traffic Analysis Report
San Clemente , CA
1994.11 - 1996.04
- Completed payroll, supervised office personnel, and trained employees on dealership processes
- Trained and supervised night time callers
Customer Relations Manager
Bill Maxey Toyota
Huntington Beach , CA
1993.10 - 1994.11
- Assisted customers with correcting vehicle and service concerns, trained new sales personnel, and completed TMIS submission.
Customer Relations Manager
Lew Webb’s Toyota
Irvine Irvine , CA
1991.05 - 1993.10
- Assisted customers with correcting vehicle and service concerns, assisted with dealership maintenance issues.
Office Administration
Joe MacPherson Toyota
Tustin , CA
1988.06 - 1991.05
- Completed sales contracts and paperwork, recorded customer and dealer deposits.
Education
Rancho Santiago
Automotive Repair Estimating Course - undefined
Cypress College
undefined
Alvirne High School
Skills
- Creative Solutions
- Guest Satisfaction
- Issue and Conflict Resolution
- Managing Employee Relations
- Employee Coaching and Motivation
- Reducing Waste
Timeline
Guest Advocate
Toyota Motor Sales, Toyota Los Angeles Region
1996.04 - 2022.02
Administration Manager
Showroom Traffic Analysis Report
1994.11 - 1996.04
Customer Relations Manager
Bill Maxey Toyota
1993.10 - 1994.11
Customer Relations Manager
Lew Webb’s Toyota
1991.05 - 1993.10
Office Administration
Joe MacPherson Toyota
1988.06 - 1991.05
Rancho Santiago
Automotive Repair Estimating Course - undefined
Cypress College
undefined
Alvirne High School
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