Christina M. Garcia
San Antonio,TX
Summary
Seeking to leverage comprehensive experience and skills in a new clerical services role.
Professional field representative with strong focus on results and team collaboration. Skilled in customer engagement, problem-solving, and adapting to changing needs. Known for reliability, effective communication, and strategic planning. Strong ability to drive success and deliver impactful solutions.
Overview
26
26
years of professional experience
Work History
Information Field Representative
VÍA Metropolitan Transit
San Antonio, TX
10.2024 - Current
- Collaborated with maintenance teams to schedule repairs proactively, reducing equipment failures during peak hours.
- Facilitated accurate dissemination of bus information to the public.
- Delivered comprehensive information on bus services and accessibility options.
- Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.
- Cultivated a positive organizational image by promptly and accurately addressing inquiries from customers and agency representatives in a courteous and professional manner.
- Executed data entry of customer trip information and system parameters using voice telephone and sophisticated software to produce tailored itinerary options.
- Analyzed bus schedule performance using AVL and other software to fulfill customer requests for adherence tracking.
- Collaborated with customers and agency representatives to resolve questions related to VIA's bus routes, schedules, fares, purchase options, transfer policies, special event services, bus detours, and overall service information.
- Interacts with customers and agency representatives to obtain, clarify, and confirm trip request data, identifies and provides route and trip times best suitable for customer request.
- Works VIA ticket windows as needed, processing sales transactions, maintaining financial paperwork pertaining to the sales, processing lost and found articles and generating ID’s for qualified individuals.
- Facilitated sales processing and maintained financial records while managing lost and found articles.
- Prepares and submits customer’s requests for mail orders of informational material such as maps, brochures, pocket schedules and VIA program applications.
Senior Consultant
AT&T
12.2003 - 06.2024
- Drove exceptional sales, earning top representative honors in Texas and national recognition.
- Managed complex customer accounts, ensuring accurate data entry, billing, and service transfers while maintaining regulatory compliance.
- Contributed to HR project transitioning payroll systems, from SAP to iCloud based software INFOR, demonstrating adaptability and problem-solving skills in cross-functional initiatives and team environment.
- Provided comprehensive customer support, troubleshooting services and devices, while efficiently creating and following up on repair tickets.
- Facilitated seamless payroll operations, assisting management and employees with inquiries, provide error resolution, and processing off-cycle checks.
Sales Associate
ACE Cash Express
08.2003 - 05.2004
- Processed loans, payments, and check cashing with precision, ensuring accurate financial operations.
- Led sales team to top performance, consistently exceeding sales targets and boosting product sales.
- Trained in fraud prevention measures in collaboration with district office, improving security.
- Provided exceptional customer service, proactive payment reminders, offering personalized solutions and improving collection rates.
- Assisted store manager with expense tracking and inventory management, optimizing store operations.
Sales Representative
Westside Used Cars Inc.
03.2000 - 08.2003
- Maintained meticulous records for audits, ensuring federal compliance.
- Conducted visual inspections of auction vehicles, ensuring inventory accuracy and quality control.
- Processed repair reports and tracked maintenance, minimizing downtime and repair costs.
- Test drove and transported vehicles, ensuring operational readiness and safety.
- Managed A/R and A/P expenses, contributing to financial stability and accurate budgeting.
Office Assistant
Epstein Home Rentals And Remodeling Inc.
11.2002 - 03.2003
- Managed property tracking, ensuring timely payments and accurate records for legal proceedings.
- Streamlined office tasks including customer contact, collections, and real estate transactions.
- Coordinated with contractors and vendors, overseeing maintenance, remodeling, and A/R, A/P processes.
- Assisted in HR functions like interviews, disciplinary actions, and unemployment hearings.
- Coordinated with contractors and vendors, overseeing maintenance and remodeling projects while managing expense reports.
Education
PC Certification - undefined
Career Quest College
San Antonio, TX03.2003
High School Diploma - Medical Terminology, PC Programming
G.W Brackenridge H.S.
San Antonio, TX06.1995
Skills
- Customer Service
- Data Entry
- Billing
- Collections
- Troubleshooting
- Payroll
- HR
- Sales
- Office Administration
- Customer relations
Courses
Corporate Training, HR Payroll SAP and iCloud based software INFOR, Dec 2003 - Jun 2024
Timeline
Information Field Representative
VÍA Metropolitan Transit
10.2024 - Current
Senior Consultant
AT&T
12.2003 - 06.2024
Sales Associate
ACE Cash Express
08.2003 - 05.2004
Office Assistant
Epstein Home Rentals And Remodeling Inc.
11.2002 - 03.2003
Sales Representative
Westside Used Cars Inc.
03.2000 - 08.2003
PC Certification - undefined
Career Quest College
High School Diploma - Medical Terminology, PC Programming
G.W Brackenridge H.S.