Christina Yuen
San Francisco,CA
Summary
Accomplished Assistant Store Manager and Human Resources professional with 5+ years of experience consistently rising through the ranks. Well-versed in sales, project management, retail management, human resources, and administration. Strong ability to collaborate in cross-functional teams and coordinate with senior and corporate leadership. Currently searching for an entry-level position inside a growing organization in Human Resources, Administration, or Product Management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Ross Stores, Inc.
2019.11 - 2022.12
- Led store corporate visits and strategized three wins/opportunities with operations/loss prevention field leadership teams.
- Implemented individual productivity trackers to ensure associates were minimizing steps and individual touches, leading to an increase in stockroom productivity by 40%.
- Created weekly schedules for over 180 associates across 3 teams while maintaining weekly/monthly payroll budget and workforce demand expectations.
- Recruited, hired, and trained over 20+ loss prevention officers leading to a fully staffed team and utilization of 98%.
- Directed Boys & Girls Club Fundraiser raising 120% of goal in February 2020 and 109% of goal in August 2022.
Area Supervisor
Ross Stores, Inc.
2018.06 - 2019.11
- Evaluated and re-trained all the front-end supervisors which improved cashier performance results by 12% and customer wait time by 40%.
- Tracked supplies inventory and cut down on 40% of supply ordering to ensure overspending.
- Championed the creation of individual development plans and became a subject matter expert in company processes.
- Analyzed reports to evaluate controllable expenses and processed payroll weekly.
- Directed Boys & Girls Club Fundraiser raising over 120% to goal in February 2019.
Manager on Duty
Ross Stores, Inc.
2017.08 - 2018.05
- Opened and closed store while supervising 30+ associates throughout four floors to maintain a friendly, service-oriented shop environment daily.
- Validated sizing of shoes/apparel to receive a passing score of 3.5% or lower monthly.
- Managed customer complaints and resolved issues by maintaining customer service levels above 95%.
- Maintained merchandise based on monthly store presentation guides leading to customer friendliness being above 70%.
- Ensured a clean and safe shopping environment with the longest streak of 482 days of no reported safety incidents.
Caterer
Spartan Shops Inc, San Jose State University
2015.04 - 2018.03
- Served over 100 customized menus at the SJSU president's house, banquet events, and parties based on clients' requests.
- Facilitated kitchen staff to maintain the highest level of food quality, presentation, and timing to optimize guest dining experience.
- Set up tables, chairs, linens, and necessary food equipment for over 20 campus-wide events weekly.
Retail Leader Internship
Ross Stores, Inc
2017.06 - 2017.08
- Learned and maintained the company's best practices and retail operations of a multi-million-dollar, flagship store.
- Learned business operations by conducting store assessments and analyzing store reports, computing wins and opportunities.
- Conducted a solo store assessment and presented my findings to a corporate leadership panel.
Education
Bachelor of Science - Business Administration & Management
San Jose State University
San Jose, CA05.2018
Skills
- Microsoft Office
- Google Suite
- Oracle (Peoplesoft)
- ADP
- Coupa
- Human Resources
- Customer Service
- Product Management
- Project Management
- Payroll Processing
- Leadership & Training
- Office Administration
Accomplishments
- Awarded Top Store of the Year in 2020 in the $18M+ stores category.
- Awarded Top Store of the Year in 2021 in the $18M+ stores category.
Quote
Do or do not, there is no try.
Yoda
Timeline
Assistant Store Manager
Ross Stores, Inc.
2019.11 - 2022.12
Area Supervisor
Ross Stores, Inc.
2018.06 - 2019.11
Manager on Duty
Ross Stores, Inc.
2017.08 - 2018.05
Retail Leader Internship
Ross Stores, Inc
2017.06 - 2017.08
Caterer
Spartan Shops Inc, San Jose State University
2015.04 - 2018.03
Bachelor of Science - Business Administration & Management
San Jose State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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