Christina Yuen
San Francisco,CA
Summary
Accomplished Assistant Store Manager and Human Resources professional with 5+ years of experience consistently rising through the ranks. Well-versed in sales, project management, retail management, human resources, and administration. Strong ability to collaborate in cross-functional teams and coordinate with senior and corporate leadership. Currently searching for an entry-level position inside a growing organization in Human Resources, Administration, or Product Management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Ross Stores, Inc.
11.2019 - 12.2022
- Led store corporate visits and strategized three wins/opportunities with operations/loss prevention field leadership teams.
- Implemented individual productivity trackers to ensure associates were minimizing steps and individual touches, leading to an increase in stockroom productivity by 40%.
- Created weekly schedules for over 180 associates across 3 teams while maintaining weekly/monthly payroll budget and workforce demand expectations.
- Recruited, hired, and trained over 20+ loss prevention officers leading to a fully staffed team and utilization of 98%.
- Directed Boys & Girls Club Fundraiser raising 120% of goal in February 2020 and 109% of goal in August 2022.
Area Supervisor
Ross Stores, Inc.
06.2018 - 11.2019
- Evaluated and re-trained all the front-end supervisors which improved cashier performance results by 12% and customer wait time by 40%.
- Tracked supplies inventory and cut down on 40% of supply ordering to ensure overspending.
- Championed the creation of individual development plans and became a subject matter expert in company processes.
- Analyzed reports to evaluate controllable expenses and processed payroll weekly.
- Directed Boys & Girls Club Fundraiser raising over 120% to goal in February 2019.
Manager on Duty
Ross Stores, Inc.
08.2017 - 05.2018
- Opened and closed store while supervising 30+ associates throughout four floors to maintain a friendly, service-oriented shop environment daily.
- Validated sizing of shoes/apparel to receive a passing score of 3.5% or lower monthly.
- Managed customer complaints and resolved issues by maintaining customer service levels above 95%.
- Maintained merchandise based on monthly store presentation guides leading to customer friendliness being above 70%.
- Ensured a clean and safe shopping environment with the longest streak of 482 days of no reported safety incidents.
Caterer
Spartan Shops Inc, San Jose State University
04.2015 - 03.2018
- Served over 100 customized menus at the SJSU president's house, banquet events, and parties based on clients' requests.
- Facilitated kitchen staff to maintain the highest level of food quality, presentation, and timing to optimize guest dining experience.
- Set up tables, chairs, linens, and necessary food equipment for over 20 campus-wide events weekly.
Retail Leader Internship
Ross Stores, Inc
06.2017 - 08.2017
- Learned and maintained the company's best practices and retail operations of a multi-million-dollar, flagship store.
- Learned business operations by conducting store assessments and analyzing store reports, computing wins and opportunities.
- Conducted a solo store assessment and presented my findings to a corporate leadership panel.
Education
Bachelor of Science - Business Administration & Management
San Jose State University
San Jose, CA05.2018
Skills
- Microsoft Office
- Google Suite
- Oracle (Peoplesoft)
- ADP
- Coupa
- Human Resources
- Customer Service
- Product Management
- Project Management
- Payroll Processing
- Leadership & Training
- Office Administration
Accomplishments
- Awarded Top Store of the Year in 2020 in the $18M+ stores category.
- Awarded Top Store of the Year in 2021 in the $18M+ stores category.
Languages
English
Chinese (Cantonese)
Quote
Do or do not, there is no try.
Yoda
Timeline
Assistant Store Manager
Ross Stores, Inc.
11.2019 - 12.2022
Area Supervisor
Ross Stores, Inc.
06.2018 - 11.2019
Manager on Duty
Ross Stores, Inc.
08.2017 - 05.2018
Retail Leader Internship
Ross Stores, Inc
06.2017 - 08.2017
Caterer
Spartan Shops Inc, San Jose State University
04.2015 - 03.2018
Bachelor of Science - Business Administration & Management
San Jose State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Emma PerezEmma Perez
Associate Buyer at Ross Stores, Inc.Associate Buyer at Ross Stores, Inc.
Rakeeb AliRakeeb Ali
Maintenance Mechanic II at Ross Stores, Inc.Maintenance Mechanic II at Ross Stores, Inc.
TIFFANY HARRISTIFFANY HARRIS
ICQA Sr Specialist at Ross Stores, Inc.ICQA Sr Specialist at Ross Stores, Inc.
TABITHA AYALATABITHA AYALA
STORE MANAGER at Ross Stores, Inc.STORE MANAGER at Ross Stores, Inc.
Avana SallesAvana Salles
Cohen's Family at Part Time NannyCohen's Family at Part Time Nanny