Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Quote
Timeline
Work Availability
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Christina Yuen

San Francisco,CA

Summary

Accomplished Assistant Store Manager and Human Resources professional with 5+ years of experience consistently rising through the ranks. Well-versed in sales, project management, retail management, human resources, and administration. Strong ability to collaborate in cross-functional teams and coordinate with senior and corporate leadership. Currently searching for an entry-level position inside a growing organization in Human Resources, Administration, or Product Management.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Ross Stores, Inc.
2019.11 - 2022.12
  • Led store corporate visits and strategized three wins/opportunities with operations/loss prevention field leadership teams.
  • Implemented individual productivity trackers to ensure associates were minimizing steps and individual touches, leading to an increase in stockroom productivity by 40%.
  • Created weekly schedules for over 180 associates across 3 teams while maintaining weekly/monthly payroll budget and workforce demand expectations.
  • Recruited, hired, and trained over 20+ loss prevention officers leading to a fully staffed team and utilization of 98%.
  • Directed Boys & Girls Club Fundraiser raising 120% of goal in February 2020 and 109% of goal in August 2022.

Area Supervisor

Ross Stores, Inc.
2018.06 - 2019.11
  • Evaluated and re-trained all the front-end supervisors which improved cashier performance results by 12% and customer wait time by 40%.
  • Tracked supplies inventory and cut down on 40% of supply ordering to ensure overspending.
  • Championed the creation of individual development plans and became a subject matter expert in company processes.
  • Analyzed reports to evaluate controllable expenses and processed payroll weekly.
  • Directed Boys & Girls Club Fundraiser raising over 120% to goal in February 2019.

Manager on Duty

Ross Stores, Inc.
2017.08 - 2018.05
  • Opened and closed store while supervising 30+ associates throughout four floors to maintain a friendly, service-oriented shop environment daily.
  • Validated sizing of shoes/apparel to receive a passing score of 3.5% or lower monthly.
  • Managed customer complaints and resolved issues by maintaining customer service levels above 95%.
  • Maintained merchandise based on monthly store presentation guides leading to customer friendliness being above 70%.
  • Ensured a clean and safe shopping environment with the longest streak of 482 days of no reported safety incidents.

Caterer

Spartan Shops Inc, San Jose State University
2015.04 - 2018.03
  • Served over 100 customized menus at the SJSU president's house, banquet events, and parties based on clients' requests.
  • Facilitated kitchen staff to maintain the highest level of food quality, presentation, and timing to optimize guest dining experience.
  • Set up tables, chairs, linens, and necessary food equipment for over 20 campus-wide events weekly.

Retail Leader Internship

Ross Stores, Inc
2017.06 - 2017.08
  • Learned and maintained the company's best practices and retail operations of a multi-million-dollar, flagship store.
  • Learned business operations by conducting store assessments and analyzing store reports, computing wins and opportunities.
  • Conducted a solo store assessment and presented my findings to a corporate leadership panel.

Education

Bachelor of Science - Business Administration & Management

San Jose State University
San Jose, CA
05.2018

Skills

  • Microsoft Office
  • Google Suite
  • Oracle (Peoplesoft)
  • ADP
  • Coupa
  • Human Resources
  • Customer Service
  • Product Management
  • Project Management
  • Payroll Processing
  • Leadership & Training
  • Office Administration

Accomplishments

  • Awarded Top Store of the Year in 2020 in the $18M+ stores category.
  • Awarded Top Store of the Year in 2021 in the $18M+ stores category.

Quote

Do or do not, there is no try.
Yoda

Timeline

Assistant Store Manager

Ross Stores, Inc.
2019.11 - 2022.12

Area Supervisor

Ross Stores, Inc.
2018.06 - 2019.11

Manager on Duty

Ross Stores, Inc.
2017.08 - 2018.05

Retail Leader Internship

Ross Stores, Inc
2017.06 - 2017.08

Caterer

Spartan Shops Inc, San Jose State University
2015.04 - 2018.03

Bachelor of Science - Business Administration & Management

San Jose State University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Christina Yuen